Verizon

3.3
216 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Victor for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
60 Square Dr, Victor, NY
14564, United States

Hours

Reviews

3.0
34 reviews
5 stars
13
4 stars
5
3 stars
0
2 stars
1
1 star
15
  • PP
    Patrick Privatera
    Nov 14, 2025
    1.0
    Poor customer service. Made 2 trips to try to upgrade a phone. Long wait and left both times without accomplishing the upgrade
  • PF
    PF Ferr
    Oct 19, 2025
    1.0
    We ordered upgraded phones at this store two weeks ago. We were told to come to the store to activate them. We did and sat there for about 30 minutes before one of the employees could even be bothered to come ask us what we wanted. We explained and were told we had to sign up to be in their queue. I asked where this queue for customers was and the employee mentioned that we just needed to tell an employee. I wasn’t going to interrupt someone else’s customer service to beg for service on a phone I just spent a ton of money on. This company lost its way. I will be leaving.
  • KN
    Kenneth Nelson
    Sep 17, 2025
    1.0
    This is corporate store. They get a flat hourly wage so they do not care about customer service. My rep was more into texting his girlfriend than answers my questions.
  • DS
    Darcie Scala
    Sep 13, 2025
    1.0
    Scamers!!!! They lie about phones plans and prices. My bill doubled months after I had switched plans and devices. They completely lied about my trade in. NOT WORTH YOUR TIME AND MONEY!!!!! Find a different provider. They will charge you thousands for one line to end service.
  • AK
    Andrew Knoblauch
    Aug 2, 2025
    1.0
    I’ve spent hours on the phone with Verizon trying to fix a problem they caused—and I still don’t have working cell service. Verizon disconnected my line without warning, without authorization, and with zero accountability. What followed was a customer service nightmare: endless transfers, contradictory answers, and reps who seemed more interested in passing the buck than solving the issue. No urgency. No ownership. Just hours of wasted time while I remained without the most basic thing I pay them for—a working phone. For a company that claims to be a leader in connectivity, Verizon seems alarmingly disconnected from its customers. If you value your time, your sanity, and your phone service, look elsewhere.

Frequently Asked Questions About Verizon

What products and brands does Verizon Victor offer?

Verizon Victor offers a variety of products including the latest 5G smartphones such as the iPhone 15, Google Pixel 8, and Samsung Galaxy S23, along with devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the Verizon store's hours of operation in Victor, NY?

The Verizon store in Victor is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.