Verizon

3.7
518 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Vestal for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3951 Vestal Pkwy E, Vestal, NY
13850, United States

Hours

Reviews

3.6
393 reviews
5 stars
180
4 stars
69
3 stars
43
2 stars
18
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and rude interactions.

Staff Knowledge

Several reviews indicated a lack of knowledge among staff regarding products and services, leading to confusion and dissatisfaction.

Positive Experiences

Despite negative feedback, some customers praised specific employees for their helpfulness and professionalism, highlighting a few positive interactions.

Store Environment

The store often had long wait times and insufficient staffing, which frustrated customers trying to receive assistance.

Sales vs. Service

Customers noted that the store seemed more focused on sales rather than providing effective customer service or support.
  • KY
    Khan Yeasin
    Oct 20, 2025
    1.0
    This guys are not helping.
  • MZ
    Michelle Zazulka
    Oct 15, 2025
    1.0
    Came in store. 4 workers 4 customers 2 minutes later 2 customers. Me waiting and 1 worker working with 1customer. Where did everyone go? 20 minutes later another one popped out three seconds phone done
  • JE
    Jessie Erin
    Oct 4, 2025
    2.0
    The staff doesn't really have the answers to most questions, yet there is a bit of arrogance in most of them.
  • BW
    Barb Wilbur
    Oct 3, 2025
    5.0
    Brian V was very helpful and made my bill cheaper. Assisted with a new phone and internet
  • JA
    Joe amorese
    Sep 16, 2025
    1.0
    BAIT AND SWITCH lousy customer service cannot wait to go to Spectrum. I've been lied to over and over again by customer service. I showed the manager at the store in Vestal New York via email what my price was quoted and believe it or not he said to call the 800 number that he could not do anything about it

Frequently Asked Questions About Verizon

What products and brands does the Verizon Vestal store offer?

The Verizon store in Vestal offers the latest 5G smartphones including Apple, Samsung, Google, Motorola, Kyocera, and TCL brands.

What are the operating hours for the Verizon store in Vestal, NY?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.