Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Staten Island for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
348 reviews
5 stars
187
4 stars
35
3 stars
15
2 stars
11
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual employees for their helpfulness, while others report rude and unprofessional behavior from staff.
Staff Performance
Several reviews highlight a lack of professionalism and efficiency among employees, with complaints about laziness and dismissive attitudes.
Wait Times
Customers frequently mention long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Store Management
The store manager is often criticized for being unhelpful and unprofessional, contributing to negative customer experiences.
Product Knowledge
While some employees are noted for their expertise, many customers express concerns about staff lacking sufficient knowledge to assist with their inquiries.
- WGwilson guo1 day ago1.0Takes forever to get service.
- FLFazzix Lock2 days ago1.0Lazy customer service , tells me to go contact customer support online when the same customer support online told me to go to that location to return the device. One of them need to hit a treadmill instead of giving a nasty attitude. This is the reason I left for tmobile.
- YYYaniOct 28, 20255.0Usually it takes me hours being here and lots of frustration.. but WOW i was in and out so quickly with a great deal and amazing customer service from Matthew! He was so quick and sweet and helped out so much. I’m coming back next time directly to him thank you verizon team!
- DHDiane HOct 27, 20255.0I went today to ask some questions about getting my son a new phone..my problem was a little difficult because my son lives in Denmark right now..there was a young man named Mathew who helped us..we had no clue what we were doing and Mathew took the time to sit with us with my son on speaker phone from Denmark..he went above and beyond to help us and we truly appreciate it..We will be back to see him 5 star service..Thank you again Mathew
- AOAmani OrtizOct 26, 20255.0The manager Peter is absolutely the largest asset of this location. After being disappointed twice with mine and my husbands phones not connecting to cellular right away, Peter helped us happily two days in a row when two another employees (one in Linden NJ & one at this location) just tried to shoo us away & redirect us to apple. Thank you Peter for not only your technical support, but your kindness and professionalism.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Staten Island?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which 5G smartphones are available at the Staten Island Verizon store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment for in-store service at the Verizon Staten Island location?
Yes, you can schedule an in-store appointment online or using the My Verizon app to ensure personalized service during your visit.
What payment methods are accepted at this Verizon store?
The store accepts payments via check, debit card, and mobile NFC payments; cash is not required.
Does Verizon Staten Island offer options for order pickup and delivery?
Yes, they offer in-store and curbside pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Which brands of mobile devices are sold at Verizon Staten Island?
Brands available include Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of products and services does Verizon Staten Island provide?
They provide mobile plans, wireless internet plans, voice plans, and Fios internet plans alongside devices like business cell phones, hotspots, tablets, and laptops.
Which nearby places can I visit for food after shopping at Verizon Staten Island?
You can enjoy a meal at nearby Villa Monte Pizzeria and Restaurant or Gino's Villa Monte Pizzeria & Restaurant, both offering delicious pizza options within walking distance.
Are there any nearby financial services close to the Verizon Staten Island store?
Yes, Citibank and Western Union are nearby, making it convenient to handle your banking or money transfer needs before or after your visit to Verizon.
What nearby health-related centers are close to Verizon Staten Island?
Nearby health facilities include the Nyblood Center and New York Blood Center - Staten Island Donor Center, ideal if you want to combine community health contributions with your visit.