Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Rochester’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
1,177 reviews
5 stars
1,106
4 stars16
3 stars12
2 stars6
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by representatives, particularly Mike Liberti and Jasmine, who were noted for their attentiveness and willingness to help.
Technical Assistance
Many reviews highlighted the staff's ability to resolve technical issues quickly and effectively, with several customers expressing gratitude for the assistance with phone setups and troubleshooting.
Sales Experience
Customers reported positive experiences during the sales process, often leaving with new phones and plans that met their needs, thanks to the knowledgeable staff.
Store Environment
While most reviews were positive, there were complaints about the cleanliness and organization of the store, with some customers noting unsatisfactory conditions.
Follow-Up Support
Several customers appreciated the follow-up support offered by staff, including providing personal contact information for future assistance.
- CCCraig CyrusOct 27, 20255.0So I decided to stop by the Verizon store because I needed some assistance with my new phone. The last guy I worked with was not working so I was able to work with Mike Liberti. I told him my issues he assisted me the best he could. I have to find the right app to download but he helped me log into my Yahoo. Thank you for the customer service!
- TBTerri BrownOct 19, 20255.0I went into store to hopefully purchase a Samsung Galaxy S25Ultra to replace my old outdated Samsung. I was greeted by Tone and he was super helpful answering questions and even found a better, less expensive plan for me. His customer service skills are spot on. I highly recommend as my experience was great. Thank you!
- JFJean FilardoOct 16, 20255.0Stopped by the Verizon store to get assistance with my new phone. I was met by Mike Liberti. I explained that advertisements were popping up on my phone. He quickly got to work in cleaning up my phone. He also helped me update my Verizon app password. He also assisted with our Netflix. It was a smooth and ease process. Thank you for the customer service!
- LCLady COct 15, 20255.0Stopped into the store because my phone stopped working. I'm so glad, I did. I had the great pleasure of working with Mike Liberti. He listen to my issues and quickly got to work. He asked me questions about my phone, my Internet provider and streaming services. He was able to bundle everything together and also helped me get my nurses discount. With me bring everything over, I was able to save up to $100 dollars a month. I greatly appreciate the customer service.
- JDJoyce DiTucciOct 2, 20255.0I had to stop by the Verizon store because I was having some issues with sending a photo. I was met the door by Mike Liberti. He walked my husband and I over to his desk and listen carefully to my issues. He quickly got to work and fix the issue. I do appreciate the great customer service I receive when I come in. Now I can enjoy the rest of this beautiful day with my amazing husband!
Frequently Asked Questions About Verizon
Where is the Verizon store located in Rochester?
The Verizon store is located at 1233 E Ridge Rd, Ste 3, Rochester, NY 14621.
What are the store hours for Verizon at 1233 E Ridge Rd?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Do I need an appointment to visit the Verizon store at 1233 E Ridge Rd?
No, appointments are not required, but you can call to make one if you prefer.
What brands of smartphones can I purchase at this Verizon location?
You can buy devices from Apple, Samsung, Motorola, Google, LG, HTC, Asus, and Verizon Wireless at this store.
What services does this Verizon store offer?
The store offers Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspots, and more.
What payment options are accepted at the Verizon store on E Ridge Rd?
They accept American Express, Discover, MasterCard, and Visa.
Does the Verizon store offer in-store or curbside pickup?
Yes, they provide both in-store pickup and curbside pickup services.
What nearby restaurants can I visit before or after shopping at Verizon?
You can try Moe's Irondequoit, Jersey Mike's Subs, Moe's Southwest Grill, Dave's Hot Chicken, or Wendy's, all nearby.
Which nearby places can help with medical needs before or after visiting Verizon?
Near the Verizon store, there are medical options like Rite Aid pharmacy, Aspen Dental, Motto Clear Aligners, WellNow Urgent Care, and Wellnow urgent care clinic.
Are there convenient food spots like coffee shops or bakeries near the Verizon store?
Yes, nearby you can find Dunkin', Ridge Donut Cafe, and Bruegger's for coffee and baked goods.