Verizon

4.8
1179 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Rochester’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1233 E Ridge Rd, Rochester, NY
14621, United States

Hours

Reviews

4.8
1,177 reviews
5 stars
1,106
4 stars
16
3 stars
12
2 stars
6
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the helpfulness and professionalism of staff, particularly Mike Liberti and Jasmine, who provided thorough assistance and resolved issues efficiently.

Product Knowledge

Staff demonstrated strong knowledge of products and services, helping customers find the best plans and devices for their needs.

Mixed Experiences

While many reviews highlighted positive interactions, some customers reported negative experiences with service quality and staff behavior at certain times.

Store Environment

There were complaints about the cleanliness and organization of the store, which detracted from the overall customer experience.
  • MD
    Mavise Daniels
    4 days ago
    5.0
    Was at Jersey Mikes. Not Verizon
  • MM
    Mike Marshall
    Dec 19, 2025
    5.0
    Excellent customer service at the Verizon store on East Ridge Rd! The staff was friendly, knowledgeable, and genuinely helpful from start to finish. Special shout-out to Misty for going above and beyond—she made the whole experience easy and stress-free. Highly recommend this location!
  • CC
    Craig Cyrus
    Oct 27, 2025
    5.0
    So I decided to stop by the Verizon store because I needed some assistance with my new phone. The last guy I worked with was not working so I was able to work with Mike Liberti. I told him my issues he assisted me the best he could. I have to find the right app to download but he helped me log into my Yahoo. Thank you for the customer service!
  • TB
    Terri Brown
    Oct 19, 2025
    5.0
    I went into store to hopefully purchase a Samsung Galaxy S25Ultra to replace my old outdated Samsung. I was greeted by Tone and he was super helpful answering questions and even found a better, less expensive plan for me. His customer service skills are spot on. I highly recommend as my experience was great. Thank you!
  • JF
    Jean Filardo
    Oct 16, 2025
    5.0
    Stopped by the Verizon store to get assistance with my new phone. I was met by Mike Liberti. I explained that advertisements were popping up on my phone. He quickly got to work in cleaning up my phone. He also helped me update my Verizon app password. He also assisted with our Netflix. It was a smooth and ease process. Thank you for the customer service!

Frequently Asked Questions About Verizon

Where is the Verizon store located in Rochester?

The Verizon store is located at 1233 E Ridge Rd, Ste 3, Rochester, NY 14621.

What are the store hours for Verizon at 1233 E Ridge Rd?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.