Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Rochester for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
1,554 reviews
5 stars
852
4 stars
178
3 stars
91
2 stars
82
1 star
351
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.
Store Experience
Customers reported both positive and negative experiences in-store, with some locations providing excellent service and others being described as inefficient and unwelcoming.
Product Knowledge
Several reviews highlighted employees' product knowledge and ability to explain promotions, while others noted a lack of assistance and expertise.
Appointment Issues
Customers expressed frustration with long wait times and the need for appointments, indicating that staffing levels may not meet demand.
Billing Concerns
Multiple customers reported issues with billing, including overcharges and difficulties resolving payment problems.
- PLPatricia LupianiNov 11, 20252.0I was definitely not impressed. The staff are very indifferent.
- LCLou CalleseNov 8, 20255.0Better customer service at this location than the other ones.
- DSDorine McCrary SpencerOct 23, 20255.0So my Sister had to stopped in because she was supposed to drop off her old phone but couldn't do at the time wasn't reset also no password all questions was answered so she have to come back at another time to do so wasn't busy and quiet
- CWChris WirthOct 7, 20255.0Phil M. at 442 Eastview Mall Suite F4 Victor NY was very pleasant, patient, and a great help! Thank you! 😊
- CNChanda NewsomeOct 2, 20255.0Lex and Nate were so very helpful helping me out to get a new phone. They both took their time with me which I greatly appreciated and I didn't feel rushed and they gave their honest opinions when asked.
Frequently Asked Questions About Verizon
What brands of smartphones can I find at the Verizon store in Rochester?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Rochester.
What are the Verizon Rochester store's hours of operation?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store in Rochester offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app to ensure a smooth visit.
What types of products and services does the Verizon Rochester store provide?
The store offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, tablets, laptops, and 5G smartphones.
What payment methods are accepted at the Verizon store?
Verizon accepts debit cards, mobile NFC payments, and paychecks; cash is not required.
Where is the Verizon store located in Rochester?
The Verizon store is located at 1150 Jefferson Rd, Rochester, NY 14623.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby dining options include Joe's Brooklyn Pizza for Italian food, Five Guys for burgers, and Dairy Queen for ice cream and fast food.
Are there any shopping centers close to the Verizon store in Rochester?
Yes, Henrietta Plaza shopping center is nearby, making it convenient to shop at Verizon and visit other stores in one trip.
If I need personal care services near the Verizon store, where can I go?
Cost Cutters hair salon and Nail Studio & Spa are nearby for hair and nail care services around the Verizon location.