Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Rochester, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3170 Chili Ave.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.6
292 reviews
5 stars
255
4 stars
8
3 stars2
2 stars
6
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and professional, particularly highlighting employees like Chase, Siniyah, and Deion.
Professionalism
Several reviews noted the professionalism of the staff, with customers feeling well taken care of and appreciated for their time.
Product Knowledge
Customers frequently mentioned the staff's expertise in resolving technical issues and providing information about products and services.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding inconsistent service and communication issues.
Store Environment
The store was generally described as welcoming and accommodating, with minimal wait times reported by several customers.
- GGGavin Guy5 days ago5.0I had an awesome experience at the Verizon thanks to Chase—he really went above and beyond to help me get everything set up without any stress. Not only did he walk me through switching my home internet and actually saved me money on my monthly bill, but he also made the whole process of porting my phone number over super quick and painless. On top of that, he helped me add an extra line for only $5 a month, which was a deal I didn’t even know existed. Chase was patient, knowledgeable, and genuinely cared about getting me the best setup possible. Highly recommend asking for him!
- JAJeanne AlexanderNov 4, 20255.0Chase was great today! Very helpful.
- JCJames CooperOct 14, 20255.0Nice young man helped me today! Very professional
- MWMark WrightOct 10, 20255.0The Young Lady was absolutely awesome in Helping me with my Samsung She was very knowledgeable & new how to fix my Samsung phone. I really appreciate what she did for me.
- FTFredrick TuckerOct 9, 20255.0I'm not currently with Verizon but I stopped in with zero wait, and Amber and Chase helped assist me today despite not being a Verizon customer. They were very helpful in finding my iPhone that I lost. And were very patient and understanding. They took time to tell me about the new lower cost bill deal they have. I'm going to be coming back to get switched off ATT. Highly recommend this location. Most professional mobile store I've been to.
Frequently Asked Questions About Verizon
What services does Verizon at 3170 Chili Ave in Rochester offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, new lines, upgrades, device activation, device financing, and award-winning customer service.
What are the operating hours for Verizon at 3170 Chili Ave?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Which brands are available at this Verizon store?
Brands include Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, Nimbus9, Kyocera, JBL, Jabra, Speck, ZTE, Nokia, Alcatel, Popsockets, AirPods, iFrogz, Urbanista, Cellhelmet, Belkin, Mophie, and Incipio.
Does this Verizon retailer support in-store pickup and delivery services?
Yes, Verizon offers in-store pickup and curbside pickup services, along with delivery.
Can I make appointments online for services at this Verizon store?
Yes, you can schedule appointments online at https://wirelesszone.com/appointments/.
How can I contact Verizon at 3170 Chili Ave by email or phone?
You can call +1 585-247-3610 or email wz175@wireless-zone.com for inquiries.
What nearby stores could I visit for additional shopping before or after visiting Verizon?
Nearby stores include Dollar Tree for discount and arts and crafts, Kmart as a hardware store, ALDI USA for groceries, Big Lots for discounts and department store items, and Five Below for arts and fashion accessories.
Are there nearby food options around Verizon at 3170 Chili Ave?
Yes, nearby food options include Jersey Mike's Subs for sandwiches, Cold Stone Creamery for ice cream, Tim Hortons and Starbucks for coffee and cafe items, and Nick's Pizza for Italian cuisine.
What medical facilities are near the Verizon store for urgent care needs?
Nearby urgent care options include Rochester Regional Health Immediate Care - Chili and RRH Urgent Care clinics.
Which services and specialities is this Verizon authorized retailer known for?
The store specializes in Verizon Wireless services, excellent customer service, wet phone recovery, and providing award-winning customer support on Verizon products.