Verizon

Reviews

• FS

  FC Stable

  Nov 13, 2025
  5.0
  Exceptional! I was driving home which was over an hour away and having trouble with my phone. I was fortunate to stop here and work with Evan Marcucci. He was incredibly helpful and knowledgeable. I can't thank him enough for such excellent service. Even though it's far from home, Evan has made a lifelong customer!
• GP

  Gwenn Polansky

  Nov 10, 2025
  5.0
  German took wonderful care of me. He helped transfer everything from my old iPhone to my new one. He was patient and caring and above all very courteous. I would recommend him to all of my friends being a senior citizen. He make the transition extremely easy.
• JH

  Joshua Holten

  Oct 28, 2025
  5.0
  Visiting the Verizon store in Riverhead, NY, was an unexpectedly delightful experience that goes far beyond what one might anticipate from a typical cell phone store. From the moment I walked in, I was greeted with a warm, professional atmosphere, immaculate organization, and staff members who clearly take pride in their work. Matthew Sherman, in particular, provided patient, knowledgeable guidance as I navigated device options and transferred data from my old phone, making the process seamless and stress-free. However, the true standout—and perhaps most surprising aspect—was the restroom. In most retail environments, restrooms are functional at best, but here, it was an intentional, thoughtfully designed space. The tiles gleamed under soft ambient lighting, the fixtures were polished and modern, and the air carried a luxurious blend of lavender and eucalyptus that was both calming and refreshing. Every detail was meticulously maintained, from the well-stocked, plush paper towels to the perfectly calibrated automatic soap dispensers. It was clear that this restroom is cleaned frequently and treated as an integral part of the overall customer experience. What really set the Verizon Riverhead restroom apart, though, was the unusual and charming touch of team member photos displayed in the restroom stalls. Each stall featured framed portraits of the store staff, styled almost as art, with names and fun little anecdotes about each employee. It was a delightful, unexpected way to connect with the team, turning what is usually a purely functional space into an engaging, personal experience. This small detail not only highlights the pride the team takes in their work but also adds a touch of whimsy and personality that most corporate retail spaces completely lack. Paired with the flawless customer service, the store’s clean and organized layout, and the team’s genuine engagement with the local community, the Verizon store in Riverhead elevates the standard of what a retail experience can and should be. Every element—down to the restroom design and quirky art—is designed to make the customer feel valued, welcomed, and even entertained. Whether you are upgrading your phone, seeking technical advice, or just curious about the latest devices, this store offers an unparalleled experience. The attention to detail, the thoughtful touches like the restroom art, and the friendly, knowledgeable staff make it a must-visit destination in Riverhead. Simply put, Verizon Riverhead has set a new bar for excellence in retail service.
• KO

  kristen oconnor

  Oct 24, 2025
  5.0
  Excellent experience at this location with the help from German and another gentleman on a Thursday night. They were accommodating and found the plan that would work best for me.
• DD

  DDKD desanti

  Oct 24, 2025
  5.0
  Got our new phones and everything went smoothly. Glad we stayed with Verizon!

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