Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Queensbury for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
181 reviews
5 stars
98
4 stars
20
3 stars
16
2 stars
8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some staff are praised for being helpful and professional, while others are criticized for rudeness and lack of assistance.
Wait Times
Many customers reported long wait times to receive service, leading to frustration and dissatisfaction.
Staff Knowledge
While some customers found staff to be knowledgeable and helpful, others experienced unhelpfulness and misinformation.
Store Management
Several reviews highlighted issues with store management, including perceived rudeness and lack of support for customers.
Overall Experience
Customer experiences vary widely, with some expressing satisfaction and loyalty, while others report significant dissatisfaction and intent to switch providers.
- LKLuna KaiSep 9, 20251.0Today, I received a call from a local store inviting us to come in and check out some deals. I had been comparing prices online, so the timing made sense. I explained that, due to the cost and our overall dissatisfaction, we’ve decided to switch providers. The caller’s response? “Well, the cheaper plans are usually worse service.” Not exactly a compelling sales pitch. I replied that I’d done my research and we’re switching. I thanked them and wished them a good day—but they were already hanging up. As a former sales manager, I know: even if you lose the sale, you never drop the customer service. When I think back on this call, I won’t remember the deals or the service—I’ll remember the lazy tone and lack of professionalism. Thankfully, the store manager at the Hudson Falls location, Ryan, restored any hope of us even considering staying. Ryan was everything the call wasn’t: kind, professional, and genuinely helpful. He listened, offered thoughtful solutions, and treated us like valued customers—not just numbers. Because of Ryan, I’m willing to give your company another chance. He’s the kind of manager who makes people feel heard and respected, and that’s exactly what good service should be.
- RSRoscoe T. StärkSep 4, 20255.0Staff was very helpful. And I wasn't even buying anything I was just requesting information on my old account.
- CCChristy CollinsSep 3, 20255.0This was the fastest visit to a Verizon store ever. No wait, quick and friendly service, issue solved. Great employees at this location. Perfect.
- LMLaurie MayerAug 18, 20251.0The most deplorable service I have ever had , anywhere… My daughter and I were in this afternoon, waited an hour and a half to try to upgrade our phones. We were skipped over by people who came in after us, looked at from behind the counter where salespeople were waiting on customers. When we finally got Zack ??? To wait on us, we were interrupted by a previous customer who had left maybe 20-30 minutes before us, with “ hey we have a problem”.. to which he turned and left us standing there.. we waited 5 minutes and when it was clear there was no one who wanted our business, we left shame on them. 17 years I have been with Verizon. Not acceptable
- MMMarisa MayerAug 18, 20251.0Absolute terrible service today. Went in there and sat for over an hour. Finally had someone come over to us to put us in the “queue” when a person came in behind us. The person behind us was helped immediately, leaving us waiting. Finally explained my needs to the representative only to be told that he was going to print something out for us to look at and as he walked away he started helping someone else who walked in, who he was previously helping and had left. Leaving us sitting and waiting for an additional 20 minutes before we left. If you need something, just call the customer service number. They are far friendlier and we were off the phone in 20 minutes compared to an hour for nothing.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Queensbury?
The Verizon store in Queensbury is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Queensbury?
The Verizon store is located at 756 Upper Glen St, Queensbury, NY 12804.
What products can I find at the Verizon Queensbury store?
You can find mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, as well as business cell phones, mobile hotspots, tablets, and laptops.
What types of services does Verizon Queensbury offer?
The store offers mobile plans, wireless internet plans, and voice plans to suit your needs.
Can I schedule an in-store appointment at Verizon Queensbury?
Yes, you can schedule an in-store appointment via their website or by using the My Verizon app.
Does Verizon Queensbury offer in-store pickup and delivery options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Which nearby restaurants can I visit before or after shopping at Verizon Queensbury?
Nearby dining options include Olive Garden (Italian), Moe's Southwest Grill (Mexican), Old China Buffet (Chinese), Dave's Hot Chicken, Smoothie King (cafe), Dickey's Barbecue Pit, Jersey Mike's Subs, Zou Japanese Steakhouse, and Daifuku sushi restaurant.
Are there any nearby service and convenience stores around Verizon Queensbury?
Yes, nearby are Rent-A-Center for furniture rental, Petco for pet supplies and grooming, gas stations like Mobil and Jolley, Citizens Bank, and UPS Access Point location for shipping needs.
What nearby shopping centers and retail stores are close to Verizon Queensbury?
Queensbury Plaza shopping center, JOANN Fabric and Craft Stores, Five Below discount store, Finders Keepers Queensbury thrift store, and f.y.e. vinyl record store are all nearby for your shopping convenience.