Verizon

4.5
280 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Poughkeepsie’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
661 Dutchess Tpke, Poughkeepsie, NY
12603, United States

Hours

Reviews

4.5
279 reviews
5 stars
219
4 stars
27
3 stars
8
2 stars
5
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their patience, knowledge, and helpfulness, with specific mentions of employees like Jesse, Basel, and Anthony for going above and beyond.

Mixed Experiences

While many reviews highlighted excellent service, there were notable complaints about unprofessional behavior and upselling tactics from some staff members.

Store Environment

Customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.

Technical Support

Several reviews mentioned effective assistance with technical issues and phone setups, showcasing the staff's expertise.

Sales Practices

Some customers expressed frustration with perceived upselling and hidden fees, indicating a need for clearer communication regarding pricing.
  • AS
    Amanda S
    4 days ago
    5.0
    Basel was amazing!!! His patience and persistence is admirable and thanks to him my kids phones are activated and working!!!
  • LC
    Lopez Cuts
    Nov 24, 2025
    5.0
    Went in to upgrade 3 phones and I had a great experience. Best experience I’ve ever had at Verizon. Brian ramsden and the rest of the crew are all very knowledgeable and honest. Super satisfied.
  • NT
    Nancy Tienken
    Nov 23, 2025
    5.0
    Today I was having some difficulty setting up my HBO and Disney accounts, so I reached out to the representative I originally worked with at the New Windsor store. Anthony was extremely busy but not too busy to take my call and help. The store was getting busy and Anthony brought in Miguel to help as well. Miguel like Anthony was fantastic. He walked me through everything step by step and kept the entire process light and funny, which helped ease my frustration. Both Miguel and Anthony showed incredible patience and understanding with someone who is not very tech-savvy. I am truly grateful for both of them—their professionalism, kindness, and great sense of humor made all the difference. They helped me get everything set up while making me laugh and calming me down. Verizon is very fortunate to have both Anthony and Miguel on their team.
  • JB
    Jasmine Barksdale
    Nov 7, 2025
    2.0
    So upon my arrival in the store I wasn't acknowledged by the employee's, management not anyone. I didnt receive any help from the staff until I had stood in the waiting area for over 20 minutes only to be shuffled back and forth finally being hurried and rushed with my request. I don't think they even deserve the 2 stars that I gave
  • DD
    Dara
    Oct 16, 2025
    5.0
    They were great helpful and empathetic! We’ll only go there for now on

Frequently Asked Questions About Verizon

What types of phones and brands can I find at Verizon, 661 Dutchess Tpke?

You can find phones from Apple, Samsung, Google Pixel, Motorola, LG, HTC, and Asus at this Verizon location.

What are the operating hours for Verizon at 661 Dutchess Tpke?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.