Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Plattsburgh for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
217 reviews
5 stars
115
4 stars
29
3 stars
20
2 stars
5
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior.
Staff Knowledge
Some reviews highlighted knowledgeable staff who provided excellent assistance, while others noted a lack of understanding and incorrect information given by employees.
Wait Times
Many customers experienced long wait times, often due to a busy store environment, which affected their overall satisfaction.
Store Experience
The store's atmosphere was described as busy and sometimes chaotic, with some customers feeling neglected or poorly treated.
Product Availability
Customers expressed frustration over limited product availability and issues with pricing and unexpected fees.
- LHLindsay HicksSep 5, 20255.0Excellent customer service! Dell, Derek, and their manager and staff are all just so AWESOME. On point. Hit a bump in road for our scheduled home install and they worked to fix the problem. Install completed in less than 48 hours. Been a Verizon customer a LONG time and this is by far the BEST customer service I have ever experienced with Verizon! Every Verizon store should provide service Iike this.
- KTKellie TrombleySep 1, 20255.0My husband and I switched to Verizon on Saturday 8/30/25. Emily helped us. This young lady worked tirelessly on our 2 new phones to get them set up and activated What we didn't know is that Verizon was down. I believe Emily manager came over to her about 5:30 and showed her something on her phone. Poor Emily had no clue that it was a full Verizon shutdown. She handled it with the grace of a true professional. What a great person they have there.
- DWDylan WintersteenAug 29, 20251.0Rude, incompetent, and dishonast.
- DBDarlene BradyJun 24, 20251.0Calls go to a call center so I can't talk directly to someone in the Plattsburgh store. That makes it hard to do business locally with Verizon.
- SDSherwin DickSep 26, 20205.0Great place and staff..
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Plattsburgh?
The Verizon store in Plattsburgh is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Which smartphone brands are available at the Verizon Plattsburgh store?
The store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon in Plattsburgh provide for business customers?
They offer business cell phones, mobile hotspots, tablets, and laptops, along with mobile plans, wireless internet plans, and voice plans.
Can I place an order online and pick it up at the Verizon store in Plattsburgh?
Yes, you can place an order online and choose in-store pickup, along with options like free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an in-store appointment at Verizon Plattsburgh?
You can schedule an in-store appointment online via their website or by using the "My Verizon" app.
What payment methods are accepted at Verizon Plattsburgh?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
Are there any nearby mobile phone stores to Verizon Plattsburgh?
Yes, nearby mobile phone stores include the AT&T Store and T-Mobile, both of which offer additional options for cell phones and services.
What dining options are available near the Verizon store in Plattsburgh?
Near the Verizon store, you can find Jersey Mike's Subs, Giuseppe's Pizza Shop, Wendy's, Panera Bread, and Chipotle Mexican Grill, convenient for meals before or after your visit.
Are there entertainment or leisure activities close to Verizon Plattsburgh?
Yes, nearby you can visit GameStop or Consumer Square GameStop for video games and arcade fun, as well as Champys Fun Zone for arcade entertainment.
How can I contact the Verizon store in Plattsburgh?
You can reach the store by calling their main phone number at +1 800 880 1077 or their mobile phone at +1 866 644 4532.