Verizon

4.7
192 reviews
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Business Details

6254 Furnace Rd, Ontario, NY
14519, United States
(585) 736-0194
https://www.russellcellular.com/store-locations/ontario-ny
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 6254 Furnace Road in Ontario, NY 14519

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
6254 Furnace Rd, Ontario, NY
14519, United States

Hours

Reviews

4.7
190 reviews
5 stars
167
4 stars
10
3 stars
0
2 stars
1
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and willingness to go above and beyond to assist.

Staff Competence

Several reviews highlighted specific employees, such as Ronda, Ethan, and Santasia, for their expertise and ability to resolve issues effectively.

Professionalism

While most staff were noted for their professionalism, there were instances of unprofessional behavior from management that negatively impacted customer experiences.

Store Environment

Customers generally described the store atmosphere as welcoming and comfortable, contributing to a positive shopping experience.

Communication Issues

Some customers experienced poor communication, particularly with phone support, leading to frustration during account transfers.
  • RP
    Rick Parker
    Oct 30, 2025
    5.0
    Ethan was great! New phone activated, added to my contract and out the door in no time.
  • SZ
    Stephanie Zimmerman
    Oct 10, 2025
    1.0
    My family and I went into the store because we all wanted to switch to Verizon. We were not greeted at the door or asked if we needed assistance. The one staff member on was swearing and talking to another person in the store. Finally after a while he asked if we needed something. As soon as I mentioned why we were there he seemed uninterested in helping us switch and pretty much gave us reasons not to. He told me I had to pay both of our phones off out of pocket and then months later they would reimburse me. As soon as we left I called the Webster store. I was given completely different information from them (similar to what I already saw online). We will not be going back to the Ontario store. I was not impressed by the lack of work ethic and professionalism.
  • EL
    Edmund Leisenring
    Sep 3, 2025
    5.0
    Great Customer Service! Both associates went above and behind to support! Highly recommend!
  • GN
    Gary Nyles
    Aug 22, 2025
    5.0
    We had a problem with new phone purchased here and Carlos went the extra mile to make us satisfied customers! 10/10!
  • GH
    Glenda Hinsman
    Aug 4, 2025
    5.0
    After 2 calls to Assurian to find the virus on my phone Carlos and Cirrus solved my problem.! I drove 20 miles to the store. They both were so knowledgeable. They both deserve a 10! Please keep them at the Ontario store. Glenda
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Frequently Asked Questions About Verizon

What is Russell Cellular and where is it located?

Russell Cellular is a local Verizon Authorized Retailer offering the latest mobile phone technology at 6254 Furnace Road in Ontario, NY 14519.

What brands does Russell Cellular carry?

Russell Cellular carries brands including Verizon, Samsung, Google, Apple, Motorola, and LG.