Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Olean for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
362 reviews
5 stars
166
4 stars
66
3 stars
33
2 stars
22
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Staff Knowledge
Several reviews highlight a lack of product knowledge among staff, leading to customer frustration and unresolved issues.
Store Operations
Customers frequently report long wait times and poor management of store hours, including instances of early closures and understaffing.
Sales Practices
There are multiple complaints about aggressive sales tactics and unexpected charges, leading to customer distrust.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
- EJEleni JousmaNov 12, 20251.030 plus minutes of waiting. Service non existent. Don't bother.
- FCFrancis ClarkOct 23, 20251.0Not very helpful, condescending . Isn't part of our bill that we pay every month include those people in the offices or stores to help us instead of telling us to get online and do it ourselves?
- TBTaela BisigSep 21, 20253.0I give this review a 3. Some of the employees have no motivation to actually help, and are just trying to make money off of people who don’t know what they are doing. Josh at the olean center is wonderful! Would recommend him to anyone going there
- PCPaul CapozziSep 8, 20251.0My son was at the store trying to get a new cellphone. But he was standing for 15 minutes Left and went back next day was the same The store needs someone to welcome nee customers or existing costumer at the door To direct and provide excellent customer service I'll give you 10 stars if this never happens I recommend him cause I'm a Verizon customer for 10 years He recently moved
- LHLiz HarrisAug 20, 20252.0We have been with Verizon for 18 years and these past 2 months we have had major issues!! Noone seemed to care and when we stated we were going to take our business elsewhere, they didn't seem to care. Noone even tried to ask what happened or tried to keep us. So we will no longer be going to you guys!! YOU REALLY NEED TO WORK ON YOUR CUSTOMER SERVICE!!!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Olean, NY?
The Verizon store in Olean is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which latest smartphone brands are available at the Verizon store in Olean?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as products from Motorola, Kyocera, and TCL.
What pickup and delivery options does Verizon Olean provide for online orders?
Verizon Olean offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an in-store appointment at Verizon Olean?
Yes, you can schedule an in-store appointment online or via the My Verizon app for convenient shopping and support.
What kinds of mobile and internet plans are available at the Verizon store?
Verizon Olean offers mobile plans, wireless internet plans, and voice plans tailored for both personal and business needs.
What payment methods are accepted at Verizon Olean?
Verizon Olean accepts debit cards, mobile NFC payments, and paychecks; cash-only is not required.
Where is the Verizon store located in Olean?
The Verizon store is located at 3048 West State Street, Olean, NY 14760, USA.
Are there any nearby restaurants I can visit before or after shopping at Verizon Olean?
Yes, nearby you can find Lakeview Chinese Restaurant, New Lake View Chinese Restaurant, Applebee's Grill + Bar, Tim Hortons, and Subway for a variety of dining options.
What local services are available near Verizon Olean for personal care or wellness?
Nearby you can visit Pok Salon, Skin Tight Studio and Salon, WT Hair, Leo WT beauty salons, and Naturally Grounding meditation center for wellness and beauty services.
Are there financial and automotive services close to Verizon Olean?
Yes, close to Verizon Olean are Community Bank, Edward Jones financial advisor, and Take 5 Oil Change for banking, financial advice, and car maintenance services.