About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New York, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.7
613 reviews
5 stars
561
4 stars
11
3 stars7
2 stars1
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting individuals like Mordi and Min.
Efficiency
Customers frequently noted the quick and efficient service they received when purchasing or upgrading phones.
Problem Resolution
Several reviews mentioned the staff's ability to resolve issues effectively, with many customers expressing gratitude for the assistance they received.
Pricing and Deals
Customers appreciated the efforts made by staff to find the best deals and lower monthly bills, often exceeding their expectations.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences, particularly regarding service fees and perceived scams.
- SRShivani RameshOct 18, 20255.0The representatives at this store are resourceful and very helpful. After repeated attempts and unpleasant experiences trying to resolve my issue through Customer Service, I decided to try going in store and Min and Isaac helped me out almost immediately
- AAAzimOct 4, 20251.0Terrible store. They charged us $600 dollars in service and setup fees for upgrading four phones and told us it was for the down payment on the phones. They also overpromised the discounts they could get us on our bill. We were left with a monthly bill much higher than what they told us in store. I would save your time and go to an official Verizon store or online.
- CBCharlotte BrothersOct 2, 20255.0Min was the absolute best person to work with at this store. 10/10 experience, helped me get the best deal with my new iPhone Air with no issues. Thank you Min!
- ASAtiana SalazarSep 18, 20255.0Mordi was extremely helpful. I dropped my phone in the east river with 20 minutes til closing and he saved me. I was able to get a new phone fast and efficiently that made the most sense for my plan. I can’t thank him and Isaac enough.
- MBMolly BurkleySep 16, 20255.0Mordi was great helping me lower cost and merge lines
Frequently Asked Questions About Verizon
What products and services does the Verizon store at 563 2nd Ave offer?
The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon Authorized Retailer at 563 2nd Ave?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 6:00 PM.
Where is the Verizon store located?
The Verizon store is located at 563 2nd Ave, New York, NY 10016, United States.
What payment methods are accepted at this Verizon store?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken by staff at the Verizon Authorized Retailer in New York?
The store staff speaks English and Spanish to assist customers.
Can I schedule an appointment or manage services using an app for this Verizon store?
Yes, you can use the My Verizon app available on the Apple App Store to schedule appointments and manage services.
Does the Verizon store offer in-store pickup options?
Yes, the Verizon store offers in-store pickup services for customer convenience.
What popular nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Marchi's Restaurant, YOI Ramen & Tea, La Bella's Italian Restaurant, Subway Sandwiches, Pizza Hut, and Hill and Bay American Restaurant and Cocktail Bar.
Are there any nearby transit options close to the Verizon store for easy access?
Yes, the CitiBike Station at 2nd Ave and E 31 St is nearby, providing convenient bike rentals for customers visiting the Verizon store.
Which nearby stores or services can complement a visit to the Verizon store?
Nearby complementary services include Wireless One NY (another Verizon Wireless Authorized Retailer), Romies Nails salon, a UPS Access Point for shipping needs, and TD Bank for financial services.