Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
308 reviews
5 stars
133
4 stars
26
3 stars
14
2 stars
20
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being rude, dismissive, and unhelpful.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among employees, leading to misinformation and unresolved issues.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism.
Long Wait Times
Customers frequently mentioned long wait times and a lack of engagement from staff during their visits.
- 4R43rareufo RolandDec 20, 20251.0My phone can’t make calls or receive calls and the worker pat keeps claiming to help but has done nothing and has been very useless I wouldn’t recommend this store to Anyone that doesn’t want their time wasted
- GFGabriel FishDec 18, 20251.0Why do you need to wait an hour to drop off a phone?
- OMOrah MassarskyDec 13, 20254.0Fred Simon was professional, knowledgeable and patient when we purchased our new phones at this Verizon location. He made a complicated process as smooth as possible and treated us with respect and courtesy. The store should be updated and have more seating for customers.
- ARAndrew RussottiDec 8, 20251.0Be prepared to wait. Employees will not engage you. How does a multi-billion dollar company operate like this in NYC? Just look at the rest of the reviews. Good luck!!
- TMTrusted MoversNov 28, 20251.0If you want to ruin your day, then go ahead, specially the guy with name Nelson and also Carter, ( Carter is a little better ), are the worse workers at the store. Per conversation with the other workers, they are the managers of the store, then tell me one thing, if the managers of the store has a bad customer service, then what other team members can learn from them - nothing. Waste of time. They are not welcoming and rude. I can tell, the customer service is not for them. They are in the wrong place. Go look for some other job. In generally the Verizon is the top top provider. The regional manager has to do clean up at the stores more often, who belongs to work and who is not.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store at 157 E 86th St, New York?
The Verizon store is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays.
Which smartphone brands are available at the Verizon store in New York?
The store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment at the Verizon store online?
Yes, you can schedule an in-store appointment online using the 'My Verizon' app or through their website.
What delivery and pickup options does Verizon offer for online orders?
Verizon provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does the Verizon store accept mobile NFC payments?
Yes, the Verizon store accepts mobile NFC payments, as well as debit cards and checks. Cash is not required.
What types of products and services are offered at the Verizon New York store?
The store offers mobile plans, wireless Internet plans, voice plans, Fios Internet plans, as well as business devices like cell phones, mobile hotspots, tablets, and laptops.
Which nearby health services can I visit after shopping at Verizon on E 86th St?
You can visit nearby places such as Recovery Physical Therapy- Upper East Side, ReKlame Health counseling, or Aspire Psychotherapy for various health and wellness needs.
Are there any convenient stores near Verizon for footwear and fashion accessories?
Yes, Foot Locker and Steve Madden are nearby stores where you can shop for shoes and fashion accessories after visiting Verizon.
What educational centers are located near the Verizon store on 86th Street?
Nearby educational centers include The Study Shack tutoring center, Axiom Learning, and Evolved Education Company offering various test preparation and tutoring services.
How can nearby transportation or places help me find the Verizon store at 157 E 86th St?
While there are no transit stations listed nearby, well-known nearby landmarks like Carnegie Hill Lock & Safe Co. or The Commons can help orient you when locating the Verizon store in the neighborhood.