Business Details
About
Cell Phone StoreElectronics Store
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
267 reviews
5 stars
121
4 stars
37
3 stars
22
2 stars
12
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised attentive and helpful staff, while others reported rude and unhelpful experiences.
Store Experience
Many customers expressed frustration with long wait times and poor service, particularly at the 125th Street location.
Billing Issues
Numerous complaints about billing practices, including unauthorized charges and difficulties resolving billing disputes.
Product Knowledge
Some staff demonstrated good product knowledge and problem-solving skills, while others were criticized for lack of assistance and training.
Store Management
Concerns were raised about the management and overall organization of the store, with calls for better staff training and customer care.
- PPPeata PieNov 4, 20255.0Hats off and a full solute to Will at the 125th street location. He took care of my senior Mother and I and provided top notch service. I strongly advise anyone needing service, sales or an upgrade to ask for Will... Again great job Will, you really made my Moms day.
- DBDaniel BonastiaOct 12, 20255.0Cam ended up fixing my entire bill for me when it was all messed up and tangled like hair in the morning. Dude deserves a raise our promotion did it solo solo
- PBPhenixx BakerSep 5, 20255.0Great service, very attentive. I was pleasantly greeted upon entering. The item I needed was out on the sales floor and Jesus made sure to check the back stock before letting me run out. I got what I came for and it was easeful. Every customer was acknowledged even though the team was busy assisting others. GREAT WORK! I had the total opposite experience at the NYC Soho store on Broadway and someone was available to help. 15 minutes of looking/waiting to help not even a hello and I walked by the agent desk twice. There were 2 people working there not assisting anyone of the 3 that were in the store that day. One looked like they were manager. Definitely not helpful in Soho.
- MDMaria DiazSep 2, 20251.0ITS THE WORST SERVICE!!! DONT USE IT!!!! I have tried to get my internet installed and it has taken the company more than 2 weeks! And I had to actively reach them cause they would not reach me out t for any communication. ANY CALL WOULD TAKE AT LEAST 30 min to reach an agent. WORST CUSTOMER EXPERIENCE EVER!!!!!
- PCPablo CapellanAug 1, 20251.0I had Fios with Verizon after returning their equipment, they denied I sent and and wanted to charge me, I called they said everything was fixed and that they had received the equipment via UPS. After 7 months, the UPS system doesn’t have information on this tracker, Verizon wants to charge me again for the equipment I returned. This is not good, it was a paid label, I called UPS, they don’t have that info and I went to that specific store and they don’t have that information as it was deleted, do t know why.
Frequently Asked Questions About Verizon
What are the Verizon store hours in New York at 166 W 125th St?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment at the Verizon store?
Yes, you can schedule an in-store appointments through the My Verizon app or the Verizon website for the New York location.
Does this Verizon store offer in-store pickup for online orders?
Yes, online orders can be picked up at the store, along with other options including free 2-day shipping, express lockers, and same-day delivery in select areas.
Which smartphone brands does the Verizon New York store carry?
The store offers popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What products and services can I find at the Verizon New York store?
You can find mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and wireless, voice, and Fios Internet plans.
What payment methods does the Verizon store accept?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash-only payments.
Is there free Wi-Fi available at the Verizon New York store?
Yes, the store offers free Wi-Fi for customers.
What nearby restaurants could I visit before or after shopping at Verizon?
Near the Verizon store, you can find fast food restaurants like McDonald's and White Castle, both offering quick and convenient meals.
Are there other mobile phone stores close to Verizon in New York?
Yes, Metro by T-Mobile and MetroPCS are nearby mobile phone stores where you can compare options or services.
What local services are nearby that could complement my visit to Verizon?
Nearby you can find services such as Citibank for financial needs, Liberty Tax Service for tax preparation, and Touro College of Pharmacy for education and health-related needs.