Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
269 reviews
5 stars
122
4 stars
37
3 stars
22
2 stars
12
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual employees for their helpfulness, others reported rude and unprofessional behavior from staff.
Store Experience
Several reviews highlighted long wait times and poor service efficiency, with some customers feeling ignored or unassisted during their visits.
Billing Issues
Numerous complaints were made regarding billing errors, unauthorized charges, and difficulties in resolving these issues, leading to frustration among customers.
Product Knowledge
Some customers expressed dissatisfaction with staff's knowledge about products and services, indicating a need for better training.
Store Management
There were multiple mentions of poor management practices, including unprofessional behavior and lack of accountability from store managers.
- SSsscotty1020 (Sscotty1020)Jan 4, 20261.0I was told to check in at 4:35PM. I checked in and waited fifteen minutes. Then I was told they can’t help me, seem the store is closing. Very poor customer service. Switching providers at this point is a possible option.
- RARudy ArmstrongNov 26, 20255.0Excellent customer service !! Yvonne is the best please come see her!!!!
- PPPeata PieNov 4, 20255.0Hats off and a full solute to Will at the 125th street location. He took care of my senior Mother and I and provided top notch service. I strongly advise anyone needing service, sales or an upgrade to ask for Will... Again great job Will, you really made my Moms day.
- DBDaniel BonastiaOct 12, 20255.0Cam ended up fixing my entire bill for me when it was all messed up and tangled like hair in the morning. Dude deserves a raise our promotion did it solo solo
- PBPhenixx BSep 5, 20255.0Great service, very attentive. I was pleasantly greeted upon entering. The item I needed was out on the sales floor and Jesus made sure to check the back stock before letting me run out. I got what I came for and it was easeful. Every customer was acknowledged even though the team was busy assisting others. GREAT WORK! I had the total opposite experience at the NYC Soho store on Broadway and someone was available to help. 15 minutes of looking/waiting to help not even a hello and I walked by the agent desk twice. There were 2 people working there not assisting anyone of the 3 that were in the store that day. One looked like they were manager. Definitely not helpful in Soho.
Frequently Asked Questions About Verizon
What are the Verizon store hours in New York at 166 W 125th St?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment at the Verizon store?
Yes, you can schedule an in-store appointments through the My Verizon app or the Verizon website for the New York location.
Does this Verizon store offer in-store pickup for online orders?
Yes, online orders can be picked up at the store, along with other options including free 2-day shipping, express lockers, and same-day delivery in select areas.
Which smartphone brands does the Verizon New York store carry?
The store offers popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What products and services can I find at the Verizon New York store?
You can find mobile phones, 5G home internet, business cell phones, mobile hotspots, tablets, laptops, and wireless, voice, and Fios Internet plans.
What payment methods does the Verizon store accept?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash-only payments.
Is there free Wi-Fi available at the Verizon New York store?
Yes, the store offers free Wi-Fi for customers.
What nearby restaurants could I visit before or after shopping at Verizon?
Near the Verizon store, you can find fast food restaurants like McDonald's and White Castle, both offering quick and convenient meals.
Are there other mobile phone stores close to Verizon in New York?
Yes, Metro by T-Mobile and MetroPCS are nearby mobile phone stores where you can compare options or services.
What local services are nearby that could complement my visit to Verizon?
Nearby you can find services such as Citibank for financial needs, Liberty Tax Service for tax preparation, and Touro College of Pharmacy for education and health-related needs.