Business Details
About
Cell Phone StoreElectronics Store
Visit our store at New York for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
388 reviews
5 stars
166
4 stars
61
3 stars
32
2 stars
23
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising helpful staff while others report rude and dismissive behavior from certain employees, particularly management.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and helpful, others seemed uninformed and unable to assist effectively.
Store Environment
The store is described as clean and spacious, but there are complaints about long wait times and understaffing, leading to frustration among customers.
Promotions and Pricing
Customers expressed dissatisfaction with misleading promotions and billing issues, indicating a lack of transparency in pricing.
Overall Experience
While some customers had positive experiences and commendations for specific staff members, many others reported negative interactions, leading to a generally poor perception of the store.
- RMRobert “Mr.handsome1”2 days ago1.0Great wonder if the time what the weather like rain at the time raining now
- SSSimrinNov 15, 20251.0It says FiOS home Internet all over the front but when you walk in to do anything with FiOS’s home Internet, they say they’re only the phone place. Don’t waste your life here.
- TCToni ClarkNov 14, 20255.0I just got a new Galaxy S25 & the people were great...especially Edwin and Cristal....
- LFLaramie FlickNov 7, 20251.0I’ve been a Verizon customer for the past 10 plus years and the customer service at this Verizon store was unusually and unnecessarily rude and unhelpful. Last Saturday around 11am, I realized my Iphone had fallen out of my coat pocket and I happened to see this Verizon store. I signed in at the front console but realized I wasn’t going to see someone any time soon. Every minute matters when you lose a phone. I tried a few of the display iPhones to see if I could use ‘find my iPhone.’ They didn’t seem connected to anything and when I saw a Verizon employee walking past me and not presently occupied with anything, I tried to ask him if any of the phones could work for ‘find my iPhone.’ A bald man with a reddish beard wouldn’t let me finish the sentence and barked at me about ‘waiting my turn’ and that the guy had just arrived. I managed to say “I lost my phone and I just need “find my iphone” but he didn’t respond. I immediately left the store and sprinted to the Apple Store ten blocks away where they were actually helpful. Maybe this wasted fifteen minutes might have been the difference in figuring out where I dropped my iPhone and finding it before whatever bad Samaritan found it and kept it. Maybe train employees to do the most basic multitasking? Going to see what deals T-mobile has….
- ABAlbert BiologyOct 26, 20251.0Employee at the front door needs to get a new job. Couldn’t have been more dismissive and rude if he tried. Not only to me but to other customers there as well. Even got in a shouting match with another customer during the 30 minutes I was in the store. Would visit any other store.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store at 2234 Broadway, New York?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile brands are available at the Verizon store in New York?
The store offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Verizon New York location?
Yes, you can schedule an in-store appointment online or via the My Verizon app before visiting the store.
Does Verizon offer delivery or pickup options for online orders?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of plans and services does Verizon provide at this location?
Verizon offers mobile plans, wireless internet plans, voice plans, and Fios internet plans to meet various needs.
Is the Verizon store located near any parking facilities?
Yes, SP Plus Parking is nearby, providing convenient parking options for customers visiting Verizon.
Are there any dining options close to the Verizon store at 2234 Broadway?
Yes, nearby eateries include Grill 212 (Middle Eastern and barbecue), brgr (burger restaurant), and Janie Bakes bakery and restaurant.
What other Verizon-related businesses are located nearby?
Verizon Business Services, focused on professional and marketing services, is also located nearby.
Are there any wellness or beauty salons near the Verizon store?
Yes, nearby options include Beauty Life Hair Color Studio, Barber Shop On 80th, and Laura Braunstein Hair Salon.
Which payment methods does the Verizon store accept?
The store accepts debit cards, mobile NFC payments, and does not require cash only, ensuring flexible payment options.