Business Details
About
Cell Phone StoreElectronics Store
Visit our store at New Hartford for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
234 reviews
5 stars
132
4 stars
38
3 stars
15
2 stars
17
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some customers praised the staff for being friendly and helpful, while others reported rude behavior and poor service experiences.
Sales Focus
Several reviews indicated that the staff often prioritize upselling products over addressing customer needs, leading to frustration among customers.
Staff Knowledge
While some customers found staff to be knowledgeable and helpful, others experienced misinformation or lack of assistance, particularly with technical issues.
Wait Times
Customers frequently mentioned long wait times to receive assistance, which contributed to negative experiences.
Loyalty Issues
Long-term customers expressed disappointment with how their loyalty was treated, particularly when switching providers or resolving issues.
- BWBrian WoodleyOct 21, 20255.0I would rate the Staff at this Verizon Store with 10 Stars if I could ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I'm 72 Years Old and I came to their store when no one else would help me and the Staff showed me Immense Compassion and Respect. Their Parents must be Very Proud of them!!!!! Since the details of my Situation are Very Personal I would have No Problem with sharing with people the Personal Details of my Visit through Private Messaging
- RZRoman ZhukOct 9, 20251.0After being a loyal Verizon customer for over 11 years, I am appalled by how poorly I was treated upon switching to another provider. Verizon effectively robbed me of my accumulated Verizon Dollars, offering no resolution or accountability. This experience revealed the true nature of Verizon’s “customer service” — nonexistent when you actually need assistance. Their focus is entirely on making a sale, not on supporting the customers who’ve kept them in business for years. A company that disregards loyalty and integrity this blatantly doesn’t deserve anyone’s business.
- DCDorothée CaulfieldSep 25, 20255.0Super great service. Spent all the time with me that I needed. Friendly and knowledgeable.
- PWPollux WSep 9, 20251.0If I could leave less than 1 star I would. I’ve never been so appalled or disgusted by the treatment I received this evening when I went to pick up an online order. The employee immediately met me with a chip on his shoulder, and I made a comment about how they are impossible to reach, because I had spent 35+ minutes on the phone with Customer Support earlier in the day just trying to find out if my order was ready. Two different reps on the phone gave me a local # to call, which apparently doesn’t ring through to the store, according to the rude clerk at the store. He then asked for my ID, which has my FULL name, my Verizon account only shows my middle and last name (also on my ID), he gave me attitude about that and I said “it’s literally my name” to which he responded “I don’t need your attitude”, in front of a manger!!! Who also thought this behavior was normal and had zero problem with it. I’ve worked in the service industry for over 30 years and I have NEVER spoken to a customer this way. It sickens me that this is how people treat others in today’s world. I will also be reporting this to Corporate as it is beyond unacceptable. My only regret is that I didn’t get both their names, but I had to get out of there before I lowered myself to their level. DO BETTER WITH YOUR EMPLOYEE CHOICES VERIZON.
- JWJennifer WrightAug 4, 20251.0Cannot call to see if the have the.part I need, only call verizon support.
Frequently Asked Questions About Verizon
What products and brands does Verizon New Hartford offer?
Verizon New Hartford offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon New Hartford?
Verizon New Hartford is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does Verizon New Hartford offer in-store pickup and delivery options?
Yes, Verizon New Hartford offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an appointment at Verizon New Hartford?
You can schedule an in-store appointment at Verizon New Hartford by visiting their website or using the My Verizon app for convenience.
What types of services are provided by Verizon New Hartford?
Verizon New Hartford provides mobile plans, wireless internet plans, and voice plans tailored for personal and business needs.
What payment methods are accepted at Verizon New Hartford?
Verizon New Hartford accepts debit cards, paychecks, and mobile NFC payments; they do not require cash only payments.
Where is Verizon New Hartford located?
Verizon New Hartford is located at 4848 Commercial Dr, New Hartford, NY 13413, USA.
What nearby places can I visit before or after shopping at Verizon New Hartford?
Nearby places include Rejuvn8 Aesthetics, Polished Nail Spa, Walgreens, Rite Aid, and Game Stop, offering services like medical spa treatments, beauty salons, pharmacies, and retail shopping for your convenience.
Are there any nearby transit or shipping services near Verizon New Hartford to help with deliveries or visits?
Yes, UPS Alliance Shipping Partner nearby offers courier and delivery services, and The Exchange Network provides ATM access, facilitating your visit and shipments.
Can I explore other services like real estate or government recruiting near Verizon New Hartford?
Yes, nearby you can find real estate agents like Coldwell Banker Prime Properties associates and government services such as US Navy Enlisted Recruiting and US Marine Corps Recruiting Station for various professional needs.