Business Details
About
Cell Phone StoreElectronics Store
Visit our store at New Hartford for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
237 reviews
5 stars
115
4 stars
41
3 stars
25
2 stars
16
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were criticized for being rude or dismissive.
Sales Practices
Several reviews mention concerns about misleading sales tactics and pressure to upgrade or purchase more expensive products.
Staff Knowledge
There are reports of staff being knowledgeable and helpful, but also instances where employees lacked the necessary information to assist customers effectively.
Store Experience
Customers expressed frustration with long wait times and unprofessional behavior from staff, impacting their overall experience.
Product Issues
Multiple reviews highlight problems with product activation and service issues, leading to dissatisfaction with the overall service provided.
- FFFatBoy Diesel (FatBoyDiesuru)Sep 20, 20251.0If you like getting bombarded with FUD and FOMO, this is the place for you. Salespeople will purposely obfuscate certain details in order to get you to sign off on whatever changes you're making to your plan.
- TBTraci BartlettSep 14, 20251.0Nobody here knew Hartford. Wanted to do their job with the Verizon forward and they told me. I had to do it all online. I had done my part online. It was time for them to do their part on their part online. But nobody wanted to do it so they sent me away. Telling me to just go online and sign up for yourself. Which I already had and then I had to go to the Verizon in Rome, New York. And they still couldn't get me through to the Verizon forward program.So my bill is $60.I'm switching back over to spectrum which was thirty five dollars a month. Why do they offer the verizon forward program if nobody can get you there
- KJKristen JonesAug 13, 20253.0I have had a very frustrating experience with Verizon. I went in today very upset due to a 4 day issue with my service. My mood changed quickly as the service my son and I received was outstanding! Garth Joseph went above and beyond to get things corrected. He deserves recognition! If I could give him 10 stars I would!
- VMV MartinezJul 13, 20251.0I went in today, to get a Home internet box and the moment an error hit with the credit check, the staff (an older Gentlemen) let me know he wouldn’t be be able to assist me further and didn’t even try to call customer service and shown lack of care. Very disappointing as a new Verizon customer (got the matter resolved at a different Verizon location)
- SBScott BuddleJun 10, 20251.0I went to the store on this past Saturday as I had received a new phone that would not activate e sim card. Sarah called Verizon support and finally they were able to activate my phone. I then asked them to mirror my old device, after it was done I noticed many apps were not transferred over, I mentioned it to Sarah and she said well you watched me do it. That's why they give you 30 days to return your old device. I thought maybe the apps didn't all load so I left. Come to find out 104 apps did not load. Went back to the store and Sarah again helped me. She again said well you watched me mirror your phone. I said 104 apps did not load. I asked to speak with a manager and she said she was the manager. She then indicated that the apps were paused from restarting. She got up from the table and left me there. Did not come back to ensure that this was completed or if I had any other questions. I walked out. Needles to say while I was waiting for hours during this process she and another employee were talking about their personal lives, making fun of customers when they came in. Totally unprofessional and poor customer service from a manger no less. Paid 29.99 for the work not to be completed correctly and wasting my time on a weekend. Unacceptable...
Frequently Asked Questions About Verizon
What are the store hours for Verizon in New Hartford?
Verizon in New Hartford is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in New Hartford?
The Verizon store is located at 8500 Seneca Turnpike, Utica Office, New Hartford, NY 13413.
What brands of smartphones does Verizon New Hartford offer?
Verizon New Hartford offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.
What services does Verizon New Hartford provide?
Verizon New Hartford provides mobile plans, wireless internet plans, voice plans, business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online at Verizon New Hartford?
Yes, you can schedule an in-store appointment or place an order online. Orders can be picked up in store, shipped via free 2-day shipping, express lockers, or same-day delivery where available.
What payment methods does Verizon New Hartford accept?
Verizon New Hartford accepts check, debit cards, mobile NFC payments, and does not require cash only payments.
What nearby dining options are available near Verizon New Hartford?
Nearby dining options include KFC, Wendy's, Burger King, McDonald's, Pho Ever Noodles, Taqueria Los Amigos, and Dippin Donuts, offering a variety of fast food, Asian dishes, and snacks.
Are there any nearby beauty or hair salons near Verizon New Hartford?
Yes, Amanda Rose Artistry and The Mane Artistry & Co. are beauty and hair salons located near Verizon New Hartford.
Which nearby stores could complement a visit to Verizon New Hartford?
Talbots, a women's clothing and fashion accessories store, and Usherwood Office Technology are nearby stores that customers might visit around the Verizon store.
How can nearby travel and financial services benefit Verizon New Hartford customers?
Customers can access nearby services such as Liberty Travel for travel planning and Patrick McKenney, Homestead Funding Corp. for mortgage and financial services, making it convenient to handle multiple errands in one area.