Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Liverpool for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
198 reviews
5 stars
120
4 stars
22
3 stars
12
2 stars
5
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported rude behavior and lack of assistance.
Wait Times
Many customers expressed frustration with long wait times, often exceeding an hour, which detracted from their overall experience.
Product Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with technical issues, although some customers felt that not all employees were equally informed.
Pricing Issues
Customers frequently mentioned dissatisfaction with pricing, particularly regarding phone plans and insurance costs, leading to feelings of being overcharged.
Store Environment
Some customers appreciated the cleanliness and organization of the store, while others noted a lack of attention from staff when they entered.
- LGLeah GroganNov 8, 20251.0Had an appt at 10am today. They did nothing to help. Told me to "chat with customer support". Sat there for over an hour "chatting" I could have done this at home. No resolution still. Left. Called customer support and got a resolution. Drove back to simple PICK UP A PHONE. They wouldn't release it to me. A PHONE I ALREADY PAID FOR. It's now been 7 HOURS. No resolution, and no phone. Never coming back here and probably leaving Verizon after today.
- IMIzzy MarceauOct 29, 20251.0I got a new phone and I went here to have them help me transfer and activate it. He told me there would be a fee to transfer my data and told me I could do it myself if I didn’t want to pay that. I didn’t mind doing it myself, so I asked how it’s done and all he kept telling me was that it was really easy and anyone could do it. I don’t know much about it since Verizon usually just does it for me so I just asked where instructions were, if the phone had them or if I had to look it up, and he wouldn’t tell me. Just kept saying it was so easy and that anyone could do it. Didn’t really let me speak. Proceeds to say it’s so easy that he has old people and 60 year olds do it all the time and they don’t ask questions, as there is an elderly man behind me. I understand it’s easy to do and I didn’t mind doing it myself, but I feel like the customer service just wasn’t the best and was just making me feel stupid.
- CMClayton MasonOct 28, 20255.0Bought a new flip phone with a prepaid plan. The customer service was fast and friendly. They didn't know a lot about flip phones, but they were still able to help me set it up.
- JRjack rizkOct 26, 20255.0I highly recommend Verizon for their amazing internet service! The price is fair compared to others, and I’m so happy to finally have a strong, reliable connection at home. Huge thanks to Larry Manidron and his team, everyone was phenomenal! Great hospitality, super professional, and always focused on finding the best solution.
- ADAmir DiggsSep 2, 20255.0Excellent service
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Liverpool, NY?
The Verizon store in Liverpool is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at the Verizon Liverpool location?
Yes, you can schedule an in-store appointment online or through the My Verizon app for convenience.
What types of products and brands can I find at the Verizon Liverpool store?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and devices from Motorola, Kyocera, and TCL.
Does the Verizon store in Liverpool offer pickup and delivery options?
Yes, options include in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods are accepted at Verizon Liverpool?
Verizon accepts pay by check, debit cards, and mobile NFC payments. Cash is not required.
What mobile and internet services does Verizon Liverpool provide?
Services include mobile plans, wireless internet plans, voice plans, and Fios Internet plans for residential and business needs.
Are there any nearby dining options around Verizon Liverpool?
Yes, nearby dining includes Chipotle Mexican Grill, KFC, Texas Roadhouse, Five Guys, Starbucks, Panera Bread, and McDonald's, perfect for grabbing a meal before or after your visit.
What nearby stores can I visit along with Verizon in Liverpool?
Nearby stores include Kohl's, Old Navy, Hobby Lobby, Mattress Express Clay, and Bath & Body Works for a varied shopping experience.
Are there any health or wellness centers near Verizon Liverpool?
Yes, WellNow Urgent Care and Visionworks optometry centers are nearby, great for any urgent medical needs or eye care appointments.
How can nearby places like Chipotle Mexican Grill and Starbucks help customers visiting Verizon Liverpool?
Customers can enjoy a quick meal or coffee at Chipotle Mexican Grill or Starbucks located close to Verizon, making it convenient to dine before or after shopping for devices and plans.