Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Latham, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
312 reviews
5 stars
261
4 stars
16
3 stars2
2 stars3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Joe, Ben, and Marcel.
Staff Efficiency
While some reviews highlighted excellent service, others noted long wait times and insufficient staffing during busy periods.
Product Knowledge
Customers frequently commented on the staff's expertise in helping with phone upgrades and troubleshooting issues.
Mixed Experiences
Several reviews indicated a disparity in service quality, with some customers reporting excellent experiences while others faced significant frustrations.
Communication Issues
A few customers reported receiving incorrect information regarding services and products, leading to confusion and dissatisfaction.
- GGGreg5 days ago1.0Go to another Verizon store. Don’t bother with this one
- JFJanice Floyd6 days ago5.0Ben was a huge help! I wanted a new phone and an IPad. Ben spent a lot of time explaining everything to me. He was polite, patient, knowledgeable. I Spent over 2 hrs in the store! Thank you Ben in Latham NY!
- VMValerie MaxwellNov 14, 20255.0Ben was amazing and made the process of getting a new phone and upgraded plan incredibly easy and he was very professional .
- CYconstance youngOct 31, 20255.0EXCELLENT customer service from the moment I walked in til the moment I left a few hours later. Thank you Kiana and team!!
- GCGloria CoeOct 27, 20255.0I am so pleased when I go in there and see Joe or Ben to the one in Latham. They are fantastic. They may think I'm a pain in the arse but they always come to me with a smile and help me 100% thank you Gloria Coe.
Frequently Asked Questions About Verizon
What kind of products can I find at Verizon, the Victra store in Latham?
You can find a full range of wireless devices including phones, tablets, smartwatches, laptops, mobile broadband, accessories, and device protection at Verizon, your local Victra store in Latham.
What brands does Victra in Latham carry?
Victra carries major brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Casemate and Otterbox.
What are the store hours for Verizon Victra in Latham?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does this Victra store offer in-store pickup services?
Yes, Victra in Latham offers in-store pickup services for your convenience.
What payment options are accepted at the Verizon Victra store in Latham?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa as payment methods.
Can customers recycle electronics at the Victra Latham location?
Yes, Victra welcomes electronic recycling at their Latham store.
Is the Victra store in Latham accessible to Spanish-speaking customers?
Yes, the store offers services in both English and Spanish to accommodate more customers.
What nearby places can I visit after shopping at Victra in Latham?
After your visit to Victra, you can enjoy a coffee at Dunkin', indulge in desserts at Crumbl Cookies, or grab a bite at Latham 76 Diner.
Are there any nearby internet or technology service providers close to Victra?
Yes, Spectrum, an internet and television service provider, is located nearby and can be a helpful alternative or complementary service option.
If I'm visiting Victra, are there other shops nearby where I can find accessories or gifts?
Nearby you can find Gretchen's Hallmark Shop for gifts and Scott's Hallmark Shop for flowers and clothing, perfect for pairing with your new device purchase.