Verizon

4.5
332 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Latham, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
664 New Loudon Rd, Latham, NY
12110, United States

Hours

Reviews

4.5
326 reviews
5 stars
271
4 stars
17
3 stars
2
2 stars
4
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with several specific mentions of employees like Ben, Joe, and Marcel providing excellent service.

Staffing Issues

Multiple reviews highlighted concerns about being short-staffed, leading to long wait times and inadequate assistance during busy periods.

Mixed Experiences

While many customers had positive interactions, there were significant complaints about misinformation and unprofessional behavior from some staff members, leading to frustration and dissatisfaction.

Knowledge and Efficiency

Customers appreciated the staff's ability to explain options clearly and assist with technical issues, although some reported confusion and delays in service.
  • AE
    Ali Ersahbaz
    3 days ago
    1.0
    I don't recommend you to come here, there is a disrespectful and rude employee with curly hair inside, he just brushes you off because it's almost the end of working hours
  • MP
    Mia La Porta
    3 days ago
    5.0
    marcel was so helpful and nice, we had to do three phones and it went smoothly! thank you!
  • IW
    Ian Wood
    3 days ago
    2.0
    Another interesting spin off from Verizon. They’d like to be the ones profiting off their own network and who can blame them? Let’s see if they can provide any real value to consumers.
  • LG
    Logan Gansle
    Dec 28, 2025
    1.0
    walked in to get new phones and the employee was too busy watching the NFL game. 0/5 stars, left and switched to AT&T
  • LS
    Lynn Swett
    Dec 22, 2025
    4.0
    Great manager! Joe really went above and beyond for me. The only complaint is it was quite short staffed given it’s Xmas week. I waited 45’ before anyone was available to help me. Was there for 3.5 hours. Tedious process. That requires more staff to handle the volume at this time of year and on weekends, too.

Frequently Asked Questions About Verizon

What kind of products can I find at Verizon, the Victra store in Latham?

You can find a full range of wireless devices including phones, tablets, smartwatches, laptops, mobile broadband, accessories, and device protection at Verizon, your local Victra store in Latham.

What brands does Victra in Latham carry?

Victra carries major brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Casemate and Otterbox.