Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Latham, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
326 reviews
5 stars
271
4 stars
17
3 stars2
2 stars4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with several specific mentions of employees like Ben, Joe, and Marcel providing excellent service.
Staffing Issues
Multiple reviews highlighted concerns about being short-staffed, leading to long wait times and inadequate assistance during busy periods.
Mixed Experiences
While many customers had positive interactions, there were significant complaints about misinformation and unprofessional behavior from some staff members, leading to frustration and dissatisfaction.
Knowledge and Efficiency
Customers appreciated the staff's ability to explain options clearly and assist with technical issues, although some reported confusion and delays in service.
- AEAli Ersahbaz3 days ago1.0I don't recommend you to come here, there is a disrespectful and rude employee with curly hair inside, he just brushes you off because it's almost the end of working hours
- MPMia La Porta3 days ago5.0marcel was so helpful and nice, we had to do three phones and it went smoothly! thank you!
- IWIan Wood3 days ago2.0Another interesting spin off from Verizon. They’d like to be the ones profiting off their own network and who can blame them? Let’s see if they can provide any real value to consumers.
- LGLogan GansleDec 28, 20251.0walked in to get new phones and the employee was too busy watching the NFL game. 0/5 stars, left and switched to AT&T
- LSLynn SwettDec 22, 20254.0Great manager! Joe really went above and beyond for me. The only complaint is it was quite short staffed given it’s Xmas week. I waited 45’ before anyone was available to help me. Was there for 3.5 hours. Tedious process. That requires more staff to handle the volume at this time of year and on weekends, too.
Frequently Asked Questions About Verizon
What kind of products can I find at Verizon, the Victra store in Latham?
You can find a full range of wireless devices including phones, tablets, smartwatches, laptops, mobile broadband, accessories, and device protection at Verizon, your local Victra store in Latham.
What brands does Victra in Latham carry?
Victra carries major brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessories brands like Casemate and Otterbox.
What are the store hours for Verizon Victra in Latham?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does this Victra store offer in-store pickup services?
Yes, Victra in Latham offers in-store pickup services for your convenience.
What payment options are accepted at the Verizon Victra store in Latham?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa as payment methods.
Can customers recycle electronics at the Victra Latham location?
Yes, Victra welcomes electronic recycling at their Latham store.
Is the Victra store in Latham accessible to Spanish-speaking customers?
Yes, the store offers services in both English and Spanish to accommodate more customers.
What nearby places can I visit after shopping at Victra in Latham?
After your visit to Victra, you can enjoy a coffee at Dunkin', indulge in desserts at Crumbl Cookies, or grab a bite at Latham 76 Diner.
Are there any nearby internet or technology service providers close to Victra?
Yes, Spectrum, an internet and television service provider, is located nearby and can be a helpful alternative or complementary service option.
If I'm visiting Victra, are there other shops nearby where I can find accessories or gifts?
Nearby you can find Gretchen's Hallmark Shop for gifts and Scott's Hallmark Shop for flowers and clothing, perfect for pairing with your new device purchase.