Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Jamestown, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 901 Fairmount Ave.
Details
- Curbside pickupNot available
Location
Hours
Reviews
3.7
244 reviews
5 stars
119
4 stars
42
3 stars
20
2 stars
11
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude customer service experiences, with some employees being unhelpful or condescending.
Staffing Issues
Several reviews mentioned long wait times and inadequate staffing, leading to frustration among customers.
Knowledgeable Staff
Despite some negative experiences, there were positive mentions of knowledgeable and helpful staff members who provided good service.
Store Experience
Customers expressed dissatisfaction with the store's organization and management, including issues with appointment handling and store hours.
Product Issues
Some customers faced problems with billing and product information, leading to dissatisfaction with their purchases.
- DBDennis Baggiano (Baggs)Dec 10, 20251.0Have owner call me not the manager.
- CCChrisOct 23, 20251.0If I could give zero stars, I would. Stay away from Verizon altogether, they are way over priced and service sucks no matter where u are.
- LGLinda GaristoOct 13, 20255.0I brought in my phone because we couldn’t get Siri to work and then we couldn’t get out of the lock screen. Ben was able to fix it within 5 minutes.
- LMLJ MetzgerAug 16, 20235.0My friend was looking into trading in his iPhone for a new one. The people told him to wait 2 months for the newer one because of the features he wanted. That was nice of them. Nice clean organized store in a plaza with plenty of parking. Friendly fast honest staff.
- AEAlyssa EmerickAug 4, 20235.0I almost didn't come into this store because of the recent reviews, but I'm visiting from out of town and broke my phone. I made 2 visits to trade in my phone and add another line using a promo deal and this was such a pleasant experience. Both employees were super helpful, friendly, thorough, and quick! I expected to spend alot of time in store, but it was so smooth!