Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Herkimer for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
241 reviews
5 stars
132
4 stars
31
3 stars
18
2 stars
11
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff like Vinny and Mathew, while others reported rude or unhelpful interactions.
Wait Times
Long wait times reported by multiple customers, with some waiting over an hour despite having appointments.
Product Availability
Customers expressed frustration over limited product availability and lack of assistance in-store.
Billing Issues
Several customers reported problems with billing and unexpected charges, leading to dissatisfaction.
Store Environment
Some customers appreciated the relaxed atmosphere and knowledgeable staff, while others criticized the organization and service quality.
- TSTom StockOct 5, 20255.0Shout out to to Vinny and Mike who found a great deal for us October 5th and were extremely patient and extremely helpful in all ways. Thanks so much.
- GVGiovanni VenettozziOct 3, 20255.0They were extremely helpful
- JMjames moadyOct 1, 20251.0I wish I could rate this zero stars, everyone in that shop is generally so irresponsible. They’re so busy on their phones. There is this guy he has dreads and his name was. greg Or something, I cannot remember his name, but he was totally lying about this deal they had for the iPhone iPhone 17 Pro and I got charged for no reason. please do not go trade in your phone at the Verizon in Herkimer. They will charge you monthly and charge you over $1000 and 36 months and then even if you cancel, they will figure out a way to charge you anything restocking fee service fee they charge you every single fee. I asked them why I’ve gotten charged $230 after canceling the trade in the same day and they said there was a restocking fee for 50 bucks and then I got charged $179. The next week I went back they said my account was disconnected and then the next week I got charged $33. They told me they can’t do anything about it and I have to contact customer service. I contacted customer service and they told me the same thing go to the shop. Here’s the messages they will not help you.
- RBRoger BennAug 30, 20255.0I just had an incredible experience with Verizon that totally exceeded my expectations! After two decades as a Verizon customer, I can confidently say this was the best service I’ve ever received. Despite the store being packed with customers, Vinny welcomed me as soon as I walked in. He quickly jumped in to help with my wife's phone, which had been acting up. In a flash, he resolved the issue, and we were back on our way! What really made my day was how Vinny approached the situation; he didn’t make me feel foolish for not figuring it out myself. Seriously, thank you, Vinny, for providing such outstanding customer service! You made what could have been a frustrating experience a breeze! 😆
- LALaykan Thee AlienJun 16, 20195.0I suppose they did what I needed them to :) and everyone was polite, as usual!
Frequently Asked Questions About Verizon
What products and brands does the Verizon store in Herkimer offer?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon Herkimer location?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What types of services does Verizon Herkimer provide?
Verizon Herkimer provides mobile plans, wireless internet plans, and voice plans for business and personal use.
Can I schedule an appointment or order online for pickup at Verizon Herkimer?
Yes, you can schedule in-store appointments and place online orders with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What payment methods does Verizon Herkimer accept?
The store accepts payments by check, debit card, and mobile NFC payments, and does not require cash only.
Does Verizon Herkimer offer repair services for devices?
No, Verizon Herkimer does not offer device repair services at this location.
How can nearby UPS Access Point and AutoZone be useful when visiting Verizon Herkimer?
You can conveniently ship or receive packages at the nearby UPS Access Point location, and if traveling by car, AutoZone can assist with automotive parts and repairs near the Verizon store.
What dining options are available near the Verizon store in Herkimer?
Nearby dining options include Vinny's Pizzeria, Domino's Pizza, Pizza Hut, and Woody's Ice Cream Place, offering pizza, fast food, and dessert choices before or after your visit.
Are there convenient places to shop or get services near Verizon Herkimer?
Yes, nearby you can find Stewart's Shops for convenience store needs, Save A Lot for grocery discounts, Harbor Freight Tools for hardware, and H&R Block for tax services.
Is there a park near the Verizon Herkimer store for relaxation?
Yes, Myers Park is close by, providing a public plaza and park area where customers can relax before or after visiting the store.