Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Hamburg’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Tim, Jessica, and Aaron providing exceptional service.
Mixed Experiences
While several customers had positive interactions, others reported inconsistent service quality, with some employees being inattentive or unhelpful.
Billing Issues
Multiple reviews highlighted significant problems with billing and account management, including unresolved trade-in credits and unexpected charges.
Store Environment
The store was described as clean and welcoming, but some customers noted long wait times and chaotic service during busy periods.
Product Knowledge
Several reviews emphasized the staff's expertise in guiding customers through phone options and plans, making the purchasing process easier.
MB
Marcus Ballowe
Aug 3, 2025
5.0
Russ was great, extremely helpful with setting up my business with new phones and tablets!
DP
DALE PYNE
Aug 1, 2025
5.0
The only place to go to solve your Verizon problem
JW
Jacob Wisniewski
Jun 22, 2025
1.0
Wasted an hour and a half of my time because of their own incompetence. So bad that I left and went to another Verizon store.
DD
Drewscruis
May 28, 2025
1.0
Worst location ever. Slow, inattentive, lazy. I've had issues in the past with this location on South park in hamburg ny, but that was a few years ago. Figured I'd try again since i was in the area, that was a mistake. Never going to this location ever again.
ES
Emily Strong
Aug 14, 2019
5.0
When I thought I was going to have to lose my number because of an error on my old carrier's part, I took my phone to this Verizon store and they saved the day. Jessica was a huge help, she set me up on a new plan, enrolled me in AutoPay, and I even got to keep my old number, all done in about 45 minutes! Would highly recommend to anyone!