Verizon

4.8
634 reviews

About

Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Guilderland. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!

Location

Verizon
2050 Western Ave, Guilderland, NY
12084, United States

Hours

Reviews

4.8
623 reviews
5 stars
584
4 stars
15
3 stars
2
2 stars
3
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being professional, knowledgeable, and helpful, particularly highlighting employees like Ashley, Justin, and Shakira.

Problem Resolution

Several reviews noted that staff members were effective in resolving billing and technical issues, often going above and beyond to ensure customer satisfaction.

Product Knowledge

Customers frequently commented on the staff's extensive knowledge about products and plans, which helped them make informed decisions.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences with certain staff members, citing rudeness and lack of attention.

Store Environment

The store atmosphere received mixed feedback, with some customers appreciating the ambiance while others noted issues like long wait times and insufficient staffing.
  • DG
    Dmitry Gelfand
    1 day ago
    5.0
    This is absolutely the best Verizon store to go to, big part thanks to Shakira! She runs that place flawlessly! I appreciate all the things that you do!
  • TN
    Tom Nas
    Nov 14, 2025
    5.0
    Ashley is the best! I came in with 5 lines to review plans and make upgrades. Ashley did an amazing job explaining all options, and I ended up getting a great deal on 5 new phones and streamlining my plans. Thank you!!
  • AC
    Aubrey Connors
    Nov 10, 2025
    5.0
    Went in a few weeks ago to get a new plan / phone for myself and Shakira and the rest of the staff were the nicest ever!! Very helpful!! Thank you guys so much, I highly suggest going to this location for all your Verizon needs.
  • MK
    Mary Kogelmann
    Oct 27, 2025
    5.0
    Ashley Blanchard is professional, knowledgeable, courteous, patient, and dedicated to her customers. She helped our family of five upgrade our phones and obtain a less costly service plan. When we had issues with our monthly bill, she worked on them until they were resolved. She apologized for our time and inconvenience and successfully advocated for a credit to compensate us. We will certainly go back to Ashley for any assistance we need with our phones.
  • GK
    George Koh
    Oct 25, 2025
    5.0
    So grateful to Justin for being the best QB 🏈and advocate 🙏 Thank you Ashley, Shakira & Ashay for all your support and kindness! You are all ⭐️⭐️⭐️⭐️ Walked in with a big and complicated list of items. Justin worked with everyone to make it all happen and save me as many $$ as he could. There is no way I could’ve navigated through all of this online or through the phone. So grateful to have an amazing team to support me! Will always go to this store for all my Verizon needs 🎁

Frequently Asked Questions About Verizon

What services does Verizon at 2050 Western Ave in Guilderland provide?

Verizon offers a full range of home and mobile solutions including Verizon Home Internet, discounted streaming bundles, device protection, phones, tablets, wearables, accessories, Business Internet, advanced phone systems, and fleet management services.

What are the store hours for Verizon in Guilderland?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.