Business Details
About
Cell Phone Store
Best Wireless aims to be an industry leader in providing its clients with wireless solutions. With multiple locations, in Flushing, Glen Oaks, and Bayside, Best Wireless offers its customers an expansive selection of wireless products and the best customer service possible. It is the goal of Best Wireless to become established as the leading Verizon Wireless retailer in the country.
Location
Hours
Reviews
4.6
255 reviews
5 stars
230
4 stars2
3 stars0
2 stars3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff members like Anika, Neha, and Sarang, highlighting their patience and professionalism.
Staff Knowledge
Several reviews noted the staff's knowledge and ability to assist with various issues, particularly with phone upgrades and technical problems.
Negative Experiences
A significant number of customers reported negative experiences, including misinformation about plans and pricing, as well as unhelpful or rude staff.
Long Wait Times
Customers frequently mentioned long wait times at the store, often due to insufficient staff to handle multiple customers.
Product Issues
Some reviews indicated problems with product compatibility and service plans, leading to frustration among customers.
- ARAnton RisteskiNov 10, 20255.0Abdullah was great, very knowledgeable, patient and did everything and more than we needed. This location is very convenient and is well provisioned to suit all of your wireless needs. Glad to have stopped in the other day! 🙂 Thanks again!
- HTHelen Van Tine-GoldenNov 4, 20255.0I held off upgrading to a new phone for months because of prior negative experiences and general older person anxiety. Anika was so accurate, kind and explanatory - in addition to profound patience- I am now a big fan of my phone and will return to her for more accessories. Please have her get recognition by giving her a raise and a promotion. She should be training all your personnel. Thank you , Anika!!
- RIRocco Parente IncOct 23, 20255.0Absolutely great experience at this store!! Anika & Pritty were both outstanding. Totally satisfied with the customer service here. Anika explained every question and concern I had with upgrading my phone. Highly recommend this store over any others in the area with out a doubt. Will continue to use this place for all my business accounts. Thank you for the best service.
- RARahman AyaanOct 7, 20255.0100% satisfaction is hard to find these days when it comes to customer service, but I got lucky visiting this store! Anika was absolutely amazing! she provided all the information and help I needed with so much patience and professionalism. This is exactly what customer service should be like. I 1000% recommend this store, hands down! Make sure to ask for Anika if you need any assistance she’s the best!
- KCken caiOct 3, 20251.0This place doesn't care about the customers at all. I tried to get a statement print out and the girl at the store didn't want to talk to me but kept saying she couldn't help and I had to call 1800Verizon. It happened on 10/3/2025 5:20PM. What pissed me off is I just traveled 30 minutes to this store because another location sale told me I could get help at this location. All I ever wanted was just a statement that I paid on every month for the past 3 years. Customer service online are always nice but in person is just freaking impossible. Your job is not to make the customer suffer. I know you don't care.
Frequently Asked Questions About Verizon
What types of wireless products does Verizon at 9806 Metropolitan Ave offer?
Verizon offers cell phones, tablets, hum devices, accessories, and mobile insurance.
What are the store hours for the Verizon location in Forest Hills, NY?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon at 9806 Metropolitan Ave provide in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
What payment options are accepted at this Verizon store?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Which languages are supported by the staff at the Verizon Forest Hills store?
Staff at this location can assist customers in English, Spanish, Hindi, and Bengali.
What is the main phone number to contact Verizon at 9806 Metropolitan Ave?
You can reach the store by calling +1 718-544-9800.
What is the email address to inquire about products or services at Verizon Best Wireless?
You can email sales@bestwirelessus.com for inquiries.
What other wireless service providers are located near Verizon at Metropolitan Ave?
Nearby wireless providers include another Verizon store and an AT&T retail store, which offer mobile phone and repair services.
Are there dining options near Verizon where I can eat before or after shopping?
Yes, nearby restaurants include Il Poeta (Italian and Middle Eastern), Wing Wah (Chinese), Silk Cakes (cupcake shop), McDonald's (fast food), and Meli Estiatorio (Greek).
Can I visit any nearby facilities for relaxation or self-care near Verizon?
Yes, Green Spa on the Go and Flawless Nail and Spa offer beauty and spa services close to the Verizon location.