Business Details
About
Cell Phone Store
Best Wireless aims to be an industry leader in providing its clients with wireless solutions. With multiple locations, in Flushing, Glen Oaks, and Bayside, Best Wireless offers its customers an expansive selection of wireless products and the best customer service possible. It is the goal of Best Wireless to become established as the leading Verizon Wireless retailer in the country.
Location
Hours
Reviews
4.4
354 reviews
5 stars
295
4 stars4
3 stars5
2 stars4
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised specific employees, particularly Praveen and Denise, for their helpfulness, professionalism, and ability to resolve issues.
Negative Experiences
Several reviews highlighted unprofessional behavior, deceptive practices, and poor service, leading to significant customer dissatisfaction.
Store Operations
Customers reported issues with store hours, long wait times, and system outages, causing frustration and wasted trips.
Sales Practices
There were complaints about hidden fees and upselling tactics, with some customers feeling misled during their transactions.
Mixed Reviews
While some customers had positive experiences, others strongly advised against visiting this location due to various negative interactions.
- MMMatt MarquisSep 27, 20251.0“System was down” completely useless 20 minute trip to the store
- AAAlice AronovSep 25, 20251.0This location is extremely unprofessional. I came to return a modem at 10AM, when the location opens, and the gate was still down. I returned during my lunch break at 1PM and no one was at the location. I rang the doorbell for 25 minutes and called twice, with no response. Just as I was pulling out of the driveway, I saw an associate enter and when I came in, he said I would have to wait. I left and will be going to another location. Lunch breaks should be posted so that people do not waste their time coming in. Unacceptable.
- LGLisa GarciaAug 1, 20251.0My partner and I visited this Verizon store to upgrade his phone and get a new one for me. We were very clear with the store representative, Saad, that we only needed the phones and specifically asked how this would affect our monthly bill. He quoted us a price and assured us there would be no additional charges. However, when we received our bill, it was over $700, and we discovered that Saad had added multiple services and perks that we never asked for or agreed to. During our visit, he also tried to upsell us on overpriced accessories and unnecessary add-ons, which we declined. This experience has been extremely upsetting. We’ve spent the entire day trying to resolve this with Verizon, and it’s caused a great deal of stress. It’s incredibly frustrating to feel misled, and we expected more transparency and integrity from a Verizon representative.
- LELodimus EdwidgeJul 5, 20255.0Great Service! Friendly, fast, and professional. Everything was handled smoothly. Highly recommend!
- NCNancy CoxMay 28, 20255.0Proven, the manager, was extremely helpful with my upgrade, setting up my phone and answering my many questions. I certainly appreciate his help.
Frequently Asked Questions About Verizon
What are the store hours for Verizon at 7921 Main St, Flushing?
Verizon at 7921 Main St is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Verizon at this location offer in-store pickup?
Yes, Verizon offers in-store pickup services at the 7921 Main St location in Flushing.
What types of products can I purchase at Verizon in Flushing?
You can purchase cell phones, tablets, hum devices, accessories, and mobile insurance at Verizon in Flushing.
What payment methods are accepted at Verizon, Flushing?
Verizon accepts American Express, Cash, Discover, MasterCard, and Visa at the Flushing store.
Which languages are supported by the staff at Verizon in Flushing?
The staff at Verizon in Flushing can assist you in English and Spanish.
What services does Verizon provide besides selling wireless products?
Verizon provides Fios Home Internet services in addition to selling wireless products.
How can I contact Verizon in Flushing by email or phone?
You can reach Verizon in Flushing by phone at +1 718-969-0900 or by email at sales@bestwirelessus.com.
Are there any nearby restaurants where I can eat before or after visiting Verizon?
Yes, nearby restaurants include Buffalo Wild Wings, King Wok, and Bellerose Famous Pizza where customers can enjoy American, Asian, or Italian cuisine.
How can I use public transportation to reach Verizon in Flushing?
You can take the MTA Q46 bus at the Union Turnpike/147th Street stop, which is near Verizon's location at 7921 Main St in Flushing.
Are there any nearby convenience stores or supermarkets near Verizon, Flushing?
Yes, nearby you will find convenience stores like Te Amo and supermarkets such as KeyFood, making it easy to shop before or after your visit to Verizon.