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Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.3
231 reviews
5 stars
165
4 stars
27
3 stars
8
2 stars2
1 star
29
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed concerns about high prices for services, often feeling overcharged for basic care.
Compassionate Care
Several reviews highlighted the compassionate and caring nature of the staff, especially during difficult situations like euthanasia.
Inconsistent Service
Customers reported inconsistent experiences with different veterinarians, leading to confusion and dissatisfaction with care.
Customer Service
Feedback indicated that some staff members, particularly at the front desk, displayed unprofessional behavior and poor communication.
Emergency Care
While some customers praised the quick response for emergencies, others reported being turned away or receiving inadequate care.
- GGGuruNov 26, 20251.0doubled the price of the visit once i arrived after specifically asking about the price of a visit. Did not provide any care yet still demands payment. After this and other interactions DO NOT TRUST THESE PEOPLE WITH YOUR PETS they -DO NOT CARE-.
- DNDomonique NicholsNov 5, 20251.0My cat has been a patient here for a decade but will be being seen elsewhere from now on. I have spent thousands of dollars at this place over the years, and was literally there in June during which I spent hundreds of dollars for my cat to have an exam and blood work, so I was a little shocked when I called today and asked for a prescription for dewormer for the cat and was told he would need to be seen. I was able to get a prescription online for very inexpensive. VCA's prices are astronomical and this was enough for me be done.
- RSRyan SmithOct 29, 20254.0They take care of there patients. Have handled my pets professionally.
- MLMakenna LyOct 28, 20255.0I unfortunately had to put my sweet girl to sleep, but thankfully I was able to find such a compassionate and respectful team to help me with that process. The entire staff team was very kind and helpful. Although the process was emotionally tough, the staff explained everything and very understanding. The courtesy cart was so nice as well, from different brands and treats for both cats and dogs. The prices from a private cremation wasn’t terribly priced either. Thank you to the staff here for the sympathy card, it truly means a lot. Thank you for showing Geo love and compassion during her final moments.
- AMAlyssia MorganSep 22, 20251.0I trusted this animal hospital with the care of my cat. Everytime I brought my cat for the same issue he saw a different veterinarian and they ALL contradicted each other. The second time I brought him they mentioned x-rays which I was all for until I heard the quoted price. $700- $1,000 for an X-ray of a paw. She said because he would have to be sedated which also required a blood panel. I traveled to a different veterinarian and they were perfectly fine and able to get a clear X-ray of his paw while he was awake for $90. Please tell me why an X-ray at VCA costs 7-10 times more? The last time I brought my cat there, the third vet he saw told me he could have lung cancer!? With no solid reasoning to even say so. I think some better training and compassion could go a long way. I was sick to my stomach to say the least. He does NOT have cancer by the way and I’m so GLAD I got a second opinion FAR AWAY from this place. I suggest not bringing your animals here as they care more about how much money they can get out of you than they do helping your pet. I learned my lesson.
Frequently Asked Questions About VCA Broadway Animal Hospital
What are the operating hours of VCA Broadway Animal Hospital?
The hospital is open Monday, Wednesday from 8:00 AM to 6:00 PM, and Tuesday, Thursday, Friday from 8:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
What types of animals does VCA Broadway Animal Hospital primarily serve?
VCA Broadway Animal Hospital primarily serves dogs and cats.
What payment methods are accepted at VCA Broadway Animal Hospital?
They accept American Express, cash, check, Discover, MasterCard, and Visa.
What veterinary services are offered at VCA Broadway Animal Hospital?
Services include advanced care, dental care, allergy treatment, diabetes care, diagnostics, nutrition, surgery, immunizations, lab and pharmacy, microchipping, ophthalmology, orthopedic surgery, parasite control, wellness exams for puppies, kittens, and senior pets, spay and neuter, ultrasounds, vaccinations, and more.
Does VCA Broadway Animal Hospital provide specialized surgeries?
Yes, they offer general surgery, laser surgery, and orthopedic surgery.
Are there any health and safety protocols implemented at VCA Broadway Animal Hospital?
Yes, the hospital follows health and safety protocols based on healthcare best practices and state and local regulations.
Is there a special offer for new clients at VCA Broadway Animal Hospital?
Yes, new clients can click on their website to get a coupon for a free first exam.
Which nearby veterinary clinics are close to VCA Broadway Animal Hospital?
Nearby veterinary clinics include Cook Richard G Dmv and Broadway Animal Hospital, both located near VCA Broadway Animal Hospital.
Are there convenient stores or grocery shops near VCA Broadway Animal Hospital for customers to visit?
Yes, Quick Stop Beverage and Grocery, a grocery and convenience store, is nearby for customers to easily access before or after visiting the hospital.
Can customers find other medical or health services close to VCA Broadway Animal Hospital?
Yes, Southport Internal Medicine and Chemung Family Dental are nearby health care providers customers might visit along with their pet care appointments.