Verizon

4.8
493 reviews
Wireless Zone®  East Aurora New York

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, East Aurora, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 123 Grey St.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Verizon
123 Grey St, East Aurora, NY
14052, United States

Hours

Reviews

4.9
486 reviews
5 stars
459
4 stars
13
3 stars
3
2 stars
1
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, particularly from employees like Raychel, Chris, and Destiny, who were described as friendly, knowledgeable, and helpful.

Professionalism

Customers consistently noted the professionalism of the staff, with many mentioning their patience and ability to explain options clearly.

Knowledgeable Staff

Many reviews praised the staff's expertise in handling various phone and plan inquiries, making the purchasing process smooth and informative.

Positive Experiences

Overall, customers reported positive experiences at the East Aurora store, often expressing gratitude for the assistance they received.

Efficiency

Several customers appreciated the quick and efficient service, with many noting that their transactions were completed in a timely manner.
  • MK
    Meghan Kelley
    Nov 11, 2025
    5.0
    Demetri was extremely helpful and knowledgeable-10/10 service. Would highly recommend coming to this location just for his service alone.
  • LR
    Laura Robinson
    Nov 7, 2025
    5.0
    Raychel and Destaney were wonderful to work with - friendly, knowledgeable, efficient and professional. I went to this store over the one in Orchard Park on Amelia Drive because of the high Google ratings they had, even though the store in Orchard Park was a corporate Verizon store and I likely would not have had to order my phone and delay the process a few days.
  • JL
    Joanne Leith
    Oct 29, 2025
    5.0
    Rachel extremely helpful
  • DM
    Donna Monczynski
    Oct 7, 2025
    5.0
    Destined was crazy helpful to me today. She went so far beyond her job to help me. I can't say enough good thing about her knowledge any attitude. You should give her a big raise!
  • RK
    Richard Kingston
    Oct 1, 2025
    5.0
    Raychel did a fantastic job. Friendly and professional service with a smile. Very knowledgeable and helpful in fully setting up my phone and putting together all my items. Would definately and specifically refer anyone to her for any of their Verizon needs.

Frequently Asked Questions About Verizon

What services does Verizon Wireless Zone in East Aurora provide?

Wireless Zone offers a wide range of services including bill payments, new lines, upgrades, device activation and financing, Verizon Wireless plans, total mobile protection, and Verizon home internet.

What are the store hours for Verizon Wireless Zone in East Aurora?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.