Verizon

4.7
618 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderSatellite and Cable Television Sales and Installation Service
Cellular Sales is East Amherst’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
6051 Transit Rd, East Amherst, NY
14051, United States

Hours

Reviews

4.7
615 reviews
5 stars
537
4 stars
28
3 stars
9
2 stars
9
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff, particularly mentioning individuals like Shane, Steven, and Ahsan for their exceptional service.

Long Wait Times

Several reviews noted long wait times for service, with some customers expressing frustration over delays.

Promotions and Billing Issues

Multiple customers reported confusion and dissatisfaction regarding promotions and billing discrepancies, leading to frustration and distrust.

Positive Experiences

Despite some negative feedback, many customers shared positive experiences, highlighting the patience and thoroughness of staff during phone upgrades and purchases.

Store Environment

Customers appreciated the store's cleanliness and comfortable waiting areas, which contributed to a more pleasant shopping experience.
  • SG
    Samar G
    Nov 3, 2025
    1.0
    Worst experience of my life w sales rep Brian. Signed up for my first time w Verizon at this location, he promised me new customer credits, NFL Sunday ticket that you could watch “all the games on” and a $200 amazon gift card and didn’t deliver on any. I’ve had to get on the phone with Verizon several times to have them help me since this is “Cellular Sales” not directly Verizon. It’s really frustrating and I’ve honestly had way more trouble with this company than my previous one.
  • CR
    Cy rus
    Oct 16, 2025
    1.0
    Just called and waited on hold for 10min then someone picked up and said "we're busy can you call back". Seriously? Why did you answer
  • AE
    Andrew Edwards
    Jul 15, 2025
    5.0
    Had to update 3 phones. Service was great
  • PF
    Pamela Fowler
    Jul 11, 2025
    5.0
    Shane was amazing! So incredibly helpful and not pushy. Truly wanted to get me in the best situation financially for my family. Went above and beyond. Ask for Shane when you go here!
  • M3
    Moondoggy Jimmie L White jr 3rd
    Nov 24, 2017
    5.0
    Couldn't have left happier. Thank you for the great experience!

Frequently Asked Questions About Verizon

Where is Verizon located in East Amherst, NY?

Verizon is located at 6051 Transit Rd, East Amherst, NY 14051.

What are the operating hours of the Verizon store on Transit Rd?

The Verizon store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.