Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Cortland, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
683 reviews
5 stars
547
4 stars
62
3 stars
25
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their transactions.
Sales Experience
Customers reported positive experiences with sales associates who provided clear information and assistance in selecting phones and plans.
Store Environment
The store was noted for being clean, organized, and welcoming, although some customers mentioned issues with heating during cold weather.
Technical Support
Several reviews highlighted the staff's ability to assist with technical issues and phone setups, enhancing the overall customer experience.
Wait Times
While most customers experienced quick service, a few mentioned longer wait times during busy periods.
- NMNancy Marretta3 days ago5.0I didn't have to wait like in the bigger stores, the customer service representative was friendly, courteous, professional. She did exactly what l needed to get done
- DMDavid MIllerNov 14, 20255.0Outstanding service. Knew exactly what to do to get my crippled phone communicating with my newly purchased replacement. Lifesaver. Helped me get get best possible deal on new one with maximum credit for old one. And made transfer seamless. Six or ten stars! Again, outstanding help.
- LSLarry SalmiNov 13, 20255.0Joe was most helpful.
- DLDevin lawrenceNov 12, 20255.0Lexi was absolutely great, took care of any and all issues. In and out with ease and A1 customer service and care!
- PBPaul BallardNov 7, 20255.0I came in for an I phone 7 pro. I was actually surprisingly impressed with how the transaction went. My agent Joe was fantastic. he was knowledgeable, got me exactly what I wanted at the best price with no BS.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Cortland, NY?
The Verizon store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon store in Cortland?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon store in Cortland offer in-store pickup for orders?
Yes, the Verizon store provides in-store pickup services for customers.
What payment options are accepted at the Verizon store in Cortland?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at the Verizon store?
Yes, the store offers electronics recycling services.
Does the Verizon store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers at the store.
What brands are available at the Verizon store in Cortland?
The store offers products from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
How can I schedule an appointment or check offers for the Verizon store?
You can schedule appointments and see the latest offers via the My Verizon app or by visiting their promotional site at https://victra.com/device-deals/.
What nearby dining options are available when visiting the Verizon store?
Near the Verizon store, you can find McDonald's, Moe's Southwest Grill, Taco Bell, Garcia's Mexican Restaurant, and Applebee's Grill + Bar for a variety of dining choices.
Are there other mobile phone stores near the Verizon store in Cortland?
Yes, nearby mobile phone stores include AT&T Store and Verizon Wireless Premium Retailer Diamond Wireless, providing additional options for wireless services.