Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Brooklyn, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
693 reviews
5 stars
515
4 stars
86
3 stars
23
2 stars7
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of individual representatives like Raj, Chelsi, and Widnaud.
Store Environment
The store was frequently described as clean and welcoming, with a friendly atmosphere that contributed to a positive customer experience.
Service Speed
While many customers reported quick and efficient service, some noted long wait times and slow service during busy periods.
Professionalism
Most reviews highlighted the professionalism of the staff, with many representatives being described as attentive and thorough in their assistance.
Mixed Experiences
A few customers reported negative experiences, including poor service and lack of attention from staff, indicating inconsistency in service quality.
- RDReneea Patrine DavidsonNov 8, 20255.0Nur was very attentive and detailed. Great customer service! I would highly recommend this location for your service needs and if you’re are new customer.
- SFStella FrancisOct 11, 20255.0Excellent service by Tyree B. Excellent customer service. Attentive,knowledgeable and caring.
- KBKara BrownSep 29, 20255.0Falai is a great representative for Verizon, loved his customer service support, Customer Service in some cases very rare. He is patient, experienced and informative all of Verizon’s products. I wish I could do more than just thanking him. Falai helped me with all my settings and happy to report I loved my iPhone 17.
- MDMarise DeaussouSep 13, 20255.0It was a pleasure working with Widnaud. He was very professional and informative. Definitely recommend him! Great experience!!
- MKMermaid KakesSep 5, 20255.0Court and her staff were super amazing ..I always come to this Verizon location when I'm ready to upgrade ...I usually see a rep named Kevin I never forget his name because that's my dad's name too. ...he wasn't in but I still had the same great service. ....the staff was friendly, the atmosphere was nice , the playlist was good and I left there with a new phone completely setup everything transfered and ready to rock!!!
Frequently Asked Questions About Verizon
What types of wireless devices can I find at the Verizon store in Brooklyn?
You can find phones, tablets, home internet devices, smartwatches, accessories, and more at this Verizon Authorized Retailer.
What are the store hours for the Verizon retailer located at 494 Gateway Dr, Brooklyn?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment options are accepted at this Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup service?
Yes, in-store pickup is available for customers at this location.
Can I recycle my old electronics at this Verizon retailer?
Yes, the store offers electronics recycling services.
Which brands are available at the Verizon authorized retailer in Brooklyn?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, and others.
What should I expect when visiting the Verizon store near the Gateway Center Brooklyn?
You can enjoy knowledgeable service and shop for a wide range of wireless devices while being close to other stores like GameStop and Sally Beauty for added convenience.
Are there other mobile phone stores close to the Verizon retailer at 494 Gateway Dr?
Yes, nearby mobile phone stores include AT&T Store, Sprint Store, T-Mobile, and additional Verizon stores, providing you with various options for wireless services.
What nearby dining options are available if I visit the Verizon store?
After your visit, you might enjoy dining at nearby places such as Smashburger, Panera Bread, or Pizza Studio, all located close to the store.
Does the Verizon store provide service in languages other than English?
Yes, the store provides service in both English and Spanish to accommodate a wider range of customers.