Verizon

4.8
248 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Auburn, NY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1626 Clark St Rd., Auburn, NY
13021, United States

Hours

Reviews

4.8
247 reviews
5 stars
224
4 stars
13
3 stars
1
2 stars
2
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, knowledgeable, and helpful, providing excellent customer service.

Expertise

Employees demonstrate a high level of product knowledge and problem-solving skills, effectively addressing customer inquiries and issues.

Personalized Experience

Customers appreciate the individualized attention and care they receive, with staff taking the time to ensure satisfaction.

Store Environment

The store is noted for its welcoming atmosphere, with many customers expressing a desire to return due to positive experiences.

Efficiency

While most reviews highlight quick service, a few mention slow service during busy times, indicating room for improvement in efficiency.
  • CH
    Christine Hueber
    Nov 20, 2025
    5.0
    Matt was extremely patient. Spent time trying to get spectrum to release our phone service
  • DK
    Debbie Killmore
    Nov 12, 2025
    5.0
    Mat took care of everything that I was there for. He is definitely an expert and always can answer everything I ask. Mat is a great asset to Verizon
  • GP
    George Piascik
    Oct 20, 2025
    5.0
    Friendly professional service.
  • MH
    Melissa Hankin
    Oct 15, 2025
    5.0
    Was able to be seen right away. Mathew helped me to get my Mag chargers working right. He also helped answer questions about my bill and perks. He then successfully helped me sign up for Fios internet. So excited about the money I will be saving with Verizon. Thank you so much !
  • NH
    Nicolette Hamilton
    Oct 14, 2025
    5.0
    Jordan is very knowledgeable. He helped try to resolve a major issue for me and maintains his composure in stressful conditions! The best Verizon location!

Frequently Asked Questions About Verizon

What products and brands does Victra offer as a Verizon Authorized Retailer?

Victra offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection. Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

Where is the Victra Verizon Authorized Retailer located in Auburn, NY?

Victra is located at 1626 Clark St Rd., Ste 30, Auburn, NY 13021.