Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Astoria for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
175 reviews
5 stars
89
4 stars
12
3 stars
5
2 stars
6
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff received praise for being helpful and professional, while others were criticized for being rude and unhelpful.
Staff Knowledge
Certain employees, like Jennifer and Karim, were noted for their expertise and ability to resolve issues quickly, while others were described as disorganized and lacking knowledge.
Service Efficiency
Customers appreciated quick service in some instances, but many reported long wait times and inefficient handling of their requests.
Sales Practices
Several reviews highlighted concerns about deceptive sales practices and upselling, leading to dissatisfaction among customers.
Store Environment
The store environment received criticism for being chaotic and unprofessional, with reports of staff being dismissive and not attentive to customers.
- DDDrew DrewNov 15, 20251.0I went to this store to drop off my Verizon Fios Modum. I was told that this store doesn’t handle Fios products, and I’d have to go halfway across Queens or to a random location in the Bronx to drop off this modum. All the while, they were actively advertising Fios in their window posters…how stupid!
- CBCathyjo BoxbergerNov 11, 20251.0I walked in to see about getting new services and the place was a little busy. As I waited i witnessed an employee walk out and say to another customer what are you doing here. When she replied she was getting her daughters phone he was not polite at all. This is not good customer service. It was not the kind of vibe you want to see or experience.i hope he is not like this with everyone. His name i learned was Steven. Steven and I hope your not that cold with all the customers.
- AZAhmed ZahranOct 21, 20255.0Hi kareem “I just wanted to say a huge thank you for your amazing help with setting up my account and sorting out the payments. Your professionalism and friendly attitude really made everything so much easier for me. I truly appreciate all your efforts! And by the way, I’d definitely recommend anyone dealing with Verizon to reach out to you. Great service and a truly positive experience.”
- SISridhar IyerOct 20, 20251.0Absolute Zero in service, hope i give below 0. When you want a connection they will please you. When you want to disconnect/dispute they don't answer calls.
- AFAdam FarrugiaOct 5, 20255.0We had the pleasure to be assisted by Karim at the Verizon store on Steinway. He was incredibly helpful and made our phone upgrade smooth and stress-free. Friendly, patient, and knowledgeable — he made the whole process a breeze. Highly recommend asking for Karim!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Astoria?
The Verizon store in Astoria is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile brands are available at Verizon Astoria?
Verizon Astoria offers phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Astoria offer online order pickup?
Yes, you can buy online and pick up your order in store, along with options like free 2-day shipping and same-day delivery in select areas.
What languages are spoken at Verizon Astoria?
English and Spanish are spoken at the Verizon Astoria store.
What types of services does Verizon Astoria provide?
They offer mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Are there convenient transport or landmarks near Verizon Astoria to help locate the store?
Nearby you can find popular spots like The White Barn Candle Co. and Bath & Body Works, which can help you recognize the Verizon location on Steinway Street.
What nearby places can I visit before or after shopping at Verizon Astoria?
You might enjoy visiting Café de Colombia Bakery for a coffee or Haagen Dazs Ice Cream for a treat, both close to the Verizon store.
Are there any nearby health or wellness facilities near Verizon Astoria?
Yes, nearby wellness spots include Xiao wellness qi gong for massage therapy and Natura Brazilian Spa for spa services and gym activities.
How can I schedule an appointment at Verizon Astoria?
You can schedule an in-store appointment using the My Verizon app or by visiting the store's website.
Is Verizon Astoria accessible for businesses as well?
Yes, Verizon Astoria offers products like business cell phones, mobile hotspots, tablets, and laptops to support business needs.