Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Amherst’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- DeliveryNot available
- Requires appointmentNot available
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
214 reviews
5 stars
145
4 stars
21
3 stars
6
2 stars
6
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their professionalism and helpfulness, while others are criticized for being rude or unhelpful.
Employee Performance
Several employees, including Yvonne, Max, and Nathan, received high praise for their knowledge and customer care, while Kaleb and Edward were noted for poor service.
Sales Practices
Customers reported issues with upselling and hidden fees, leading to dissatisfaction with the purchasing experience.
Store Environment
The store is generally described as clean and organized, but the service speed and efficiency are often criticized.
Problem Resolution
While some customers had their issues resolved effectively, others reported ongoing problems and dissatisfaction with the support received.
- AKAndrey KuzminOct 27, 20255.0I visited this store on October 27th, 2025. There I was invited by Max at his place. I had a problem with my online Verizon FIOS online account. He solved my problem so quickly and professionally! I am so glad that America still has so professional staff at company's offices.
- VPVedang PatelSep 30, 20251.0Please steer clear of this location at all costs. The customer service provided by Kaleb is appalling. He will add insurance to your account without your permission. When you complain to his manager, he becomes extremely rude, claiming that it will negatively impact his performance and that he doesn’t want to be reported to his manager either. Moreover, he is completely untransparent about the return policy and even tried to charge me $70.
- SKsharon kraciukSep 19, 20254.0Went in for continuous pop up ads on phone ,salesman was able to fix phone without problem and service was quick
- HMHarv MooreSep 4, 20255.0After 9 hours at another Verizon store where we received unprofessional, rude and unhelpful customer service, we went to the Verizon store at 3010 Niagara Falls Blvd Amherst NY 14228. After explaining our previous experience, Yvonne and Athena took all their time to help us correct the issues and errors that were made at the previous Verizon store. Yvonne and Athena are true customer service professionals, and we appeciated their personal attention to problems we were having with our new phones.
- PHPaul HattlerJul 18, 20255.0Nat did a great job helping me with my phone ge was very helpful
Frequently Asked Questions About Verizon
Where is the Verizon store located in Amherst?
The Verizon store is located at 3010 Niagara Falls Blvd, Amherst, NY 14228.
What brands of smartphones does the Verizon store at 3010 Niagara Falls Blvd offer?
They offer smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus.
What are the Verizon store's hours of operation?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Does the Verizon store provide in-store pickup and curbside pickup options?
Yes, customers can use both in-store pickup and curbside pickup services.
Can I pay my Verizon bill in-store at the Amherst location?
Yes, you can pay your Verizon bill in-store at the Amherst Verizon store.
What types of payment does the Verizon store accept?
They accept American Express, Discover, Mastercard, and Visa.
Are appointments required to visit the Verizon store?
No, appointments are not required; you can stop by without one.
Is the Verizon store wheelchair accessible?
Yes, the store has wheelchair accessible parking available.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Jersey Mike's Subs, Tropical Smoothie Cafe, Chipotle Mexican Grill, Hawaiian BBQ, and Starbucks.
How can nearby AT&T and Cellular Sales stores help if I need alternative wireless services?
Nearby AT&T and Cellular Sales stores offer options for wireless devices and plans, which provide convenient alternatives if you seek different services or promotions near the Verizon store.