Business Details
About
Cell Phone Store
TCC Alden, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 13129 Broadway St.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.9
406 reviews
5 stars
389
4 stars6
3 stars3
2 stars3
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Brandon, Jessica, and Kimmy, received high praise for their helpfulness, professionalism, and knowledge.
Staff Performance
Multiple reviews highlighted Brandon's exceptional ability to manage multiple customers efficiently and provide thorough assistance.
Positive Atmosphere
Customers noted a friendly and welcoming environment at the Alden store, contributing to a pleasant shopping experience.
Product Knowledge
Employees demonstrated strong knowledge about products and services, helping customers make informed decisions.
Problem Resolution
Staff effectively resolved customer issues, including phone setups and billing inquiries, often going above and beyond.
- LDLynne DicioccoOct 21, 20255.0We are at the Alden store we needed help with installing Sim card and activation ally was very helpful and amazing. We appreciate d her very much
- HHHellannaOct 5, 20255.0Brandon in Alden New York, more employees should be this great .... Love this store
- KWKenneth WarrenOct 2, 20255.0Brandon provided me a great service by getting a replacement phone setup and even ordering me a case they didn't have in store. Would recommend anytime!
- LFlaurie foxSep 30, 20255.0Jessica very helpful and knowledgeable. Polite and courteous
- JMJake McNamaraSep 25, 20255.0Brandon was very professional and helpful.
Frequently Asked Questions About Verizon
What products and services does the Verizon store at 13129 Broadway St in Alden offer?
The Verizon store offers smartphones, tablets, wireless devices, accessories, Verizon home internet, business accounts, prepaid plans, bill payments, device financing, and more.
What brands of mobile devices can I find at the Verizon authorized retailer in Alden?
You can find Apple, Samsung, Motorola, LG, HTC, and Google devices at this Verizon authorized retailer.
What are the store hours for the Verizon location in Alden?
The store is open Monday to Saturday from 9 AM to 7 PM, and on Sunday from 10 AM to 5 PM. Holiday hours vary but generally open from 10 AM to 6 PM.
Does the Verizon Alden store offer in-store or curbside pickup options?
Yes, they offer both in-store pickup and curbside pickup services.
Can I schedule an appointment at the Verizon store in Alden?
Yes, appointments can be scheduled through their website at https://www.tccrocks.com/appointments/.
How can I pay my Verizon bill or activate a new device at this location?
The store provides services like bill payments and device activation, including free bill analysis and device financing options.
What type of customer service does the Verizon store in Alden provide?
They offer award-winning customer service covering a range of wireless needs, including new devices, upgrades, and protection plans like Total Mobile Protection.
Are there any nearby places where I can grab a bite before or after visiting the Verizon store in Alden?
Yes, nearby dining options include Lucky Panda Chinese Restaurant, Carbone's Pizzeria, The Pink Cow Ice Cream Shop, and Parkside Cupcakes.
What nearby stores can I visit for additional electronics or mobile accessories around the Verizon Alden store?
Nearby electronics and mobile phone stores include The Cellular Connection / Verizon Wireless and TCC, Verizon Authorized Retailer.
Are there convenient postal or shipping services close to the Verizon store for sending packages?
Yes, nearby postal services include the Post Office-Alden, US Post Office, United States Postal Service, and a UPS Access Point location.