Verizon

4.9
426 reviews

About

Cell Phone StoreTCC
TCC Alden, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 13129 Broadway St.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
13129 Broadway St, Alden, NY
14004, United States

Hours

Reviews

4.9
414 reviews
5 stars
397
4 stars
6
3 stars
3
2 stars
3
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Brandon, Jessica, and Kimmy, received high praise for their helpfulness, knowledge, and professionalism, often going above and beyond to assist customers.

Staff Knowledge

Customers frequently noted the staff's extensive knowledge about products and services, which contributed to a positive experience.

Positive Atmosphere

The store was described as friendly and welcoming, with many customers expressing satisfaction with the overall environment.

Efficiency

Customers appreciated the quick and efficient service, with many noting that their issues were resolved in a timely manner.
  • KK
    Kaitlyn
    Dec 30, 2025
    5.0
    Dorian was GREAT with assisting my family and I in changing our phone carriers finding us the best deals and offers to make a seamless transition. Very personable and kind!
  • AA
    Allison
    Dec 30, 2025
    5.0
    My family and I came in around 3pm to ask about switching carriers. We were greeted by Dorian, newest member of the Alden Verizon team. He gladly showed us the service plan options, and soon after got us started on our transfer. Dorian worked closely with us, thoroughly explaining each step we went through. He even went as far as to save us some money via offers! He was extremely personable and patient with us. After 2 hours, we walked out satisfied with our experience, feeling totally comfortable with the new service and ease of switching. Thank you Dorian and team!
  • LP
    Lisa Panek
    Dec 30, 2025
    5.0
    My daughters and I came in to change providers, but didn't know what to do. We were taken care of by a new guy (Dorian), who spent 2 hours walking us through the steps and who to contact. I was truly impressed with his knowledge, patience, and customer service. He answered all of our questions with professionalism and the perfect amount of humor. He made this experience that I honestly was dreading surprisingly pleasant.
  • JG
    Julie George
    Dec 22, 2025
    5.0
    Brandon was very helpful trading in devices and reviewing account to make sure everything was good to go. Very satisfied with his customer skills and will be back.
  • TJ
    Tom Jeziorski
    Dec 22, 2025
    5.0
    Brandon was a pleasure to work with and extremely knowledgeable. He was also great helping multiple customers with phone issues while already working with customers. He made for a good experience with phone purchase and setup.

Frequently Asked Questions About Verizon

What products and services does the Verizon store at 13129 Broadway St in Alden offer?

The Verizon store offers smartphones, tablets, wireless devices, accessories, Verizon home internet, business accounts, prepaid plans, bill payments, device financing, and more.

What brands of mobile devices can I find at the Verizon authorized retailer in Alden?

You can find Apple, Samsung, Motorola, LG, HTC, and Google devices at this Verizon authorized retailer.