Business Details
About
Cell Phone StoreTCC
TCC Alden, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 13129 Broadway St.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.9
414 reviews
5 stars
397
4 stars6
3 stars3
2 stars3
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Brandon, Jessica, and Kimmy, received high praise for their helpfulness, knowledge, and professionalism, often going above and beyond to assist customers.
Staff Knowledge
Customers frequently noted the staff's extensive knowledge about products and services, which contributed to a positive experience.
Positive Atmosphere
The store was described as friendly and welcoming, with many customers expressing satisfaction with the overall environment.
Efficiency
Customers appreciated the quick and efficient service, with many noting that their issues were resolved in a timely manner.
- KKKaitlynDec 30, 20255.0Dorian was GREAT with assisting my family and I in changing our phone carriers finding us the best deals and offers to make a seamless transition. Very personable and kind!
- AAAllisonDec 30, 20255.0My family and I came in around 3pm to ask about switching carriers. We were greeted by Dorian, newest member of the Alden Verizon team. He gladly showed us the service plan options, and soon after got us started on our transfer. Dorian worked closely with us, thoroughly explaining each step we went through. He even went as far as to save us some money via offers! He was extremely personable and patient with us. After 2 hours, we walked out satisfied with our experience, feeling totally comfortable with the new service and ease of switching. Thank you Dorian and team!
- LPLisa PanekDec 30, 20255.0My daughters and I came in to change providers, but didn't know what to do. We were taken care of by a new guy (Dorian), who spent 2 hours walking us through the steps and who to contact. I was truly impressed with his knowledge, patience, and customer service. He answered all of our questions with professionalism and the perfect amount of humor. He made this experience that I honestly was dreading surprisingly pleasant.
- JGJulie GeorgeDec 22, 20255.0Brandon was very helpful trading in devices and reviewing account to make sure everything was good to go. Very satisfied with his customer skills and will be back.
- TJTom JeziorskiDec 22, 20255.0Brandon was a pleasure to work with and extremely knowledgeable. He was also great helping multiple customers with phone issues while already working with customers. He made for a good experience with phone purchase and setup.
Frequently Asked Questions About Verizon
What products and services does the Verizon store at 13129 Broadway St in Alden offer?
The Verizon store offers smartphones, tablets, wireless devices, accessories, Verizon home internet, business accounts, prepaid plans, bill payments, device financing, and more.
What brands of mobile devices can I find at the Verizon authorized retailer in Alden?
You can find Apple, Samsung, Motorola, LG, HTC, and Google devices at this Verizon authorized retailer.
What are the store hours for the Verizon location in Alden?
The store is open Monday to Saturday from 9 AM to 7 PM, and on Sunday from 10 AM to 5 PM. Holiday hours vary but generally open from 10 AM to 6 PM.
Does the Verizon Alden store offer in-store or curbside pickup options?
Yes, they offer both in-store pickup and curbside pickup services.
Can I schedule an appointment at the Verizon store in Alden?
Yes, appointments can be scheduled through their website at https://www.tccrocks.com/appointments/.
How can I pay my Verizon bill or activate a new device at this location?
The store provides services like bill payments and device activation, including free bill analysis and device financing options.
What type of customer service does the Verizon store in Alden provide?
They offer award-winning customer service covering a range of wireless needs, including new devices, upgrades, and protection plans like Total Mobile Protection.
Are there any nearby places where I can grab a bite before or after visiting the Verizon store in Alden?
Yes, nearby dining options include Lucky Panda Chinese Restaurant, Carbone's Pizzeria, The Pink Cow Ice Cream Shop, and Parkside Cupcakes.
What nearby stores can I visit for additional electronics or mobile accessories around the Verizon Alden store?
Nearby electronics and mobile phone stores include The Cellular Connection / Verizon Wireless and TCC, Verizon Authorized Retailer.
Are there convenient postal or shipping services close to the Verizon store for sending packages?
Yes, nearby postal services include the Post Office-Alden, US Post Office, United States Postal Service, and a UPS Access Point location.