Verizon

3.3
386 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Albany for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1 Crossgates Mall Rd, Albany, NY
12203, United States

Hours

Reviews

3.2
214 reviews
5 stars
77
4 stars
33
3 stars
28
2 stars
7
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers feeling ignored, disrespected, or unhelped by staff.

Staff Attitude

Several customers reported rude and unprofessional behavior from employees, leading to a negative experience.

Service Efficiency

Customers experienced long wait times and inefficient service, often being told to handle issues online instead of receiving in-store assistance.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was negative, indicating inconsistency in service quality.

Store Management

Multiple reviews criticized the management for lack of support and poor handling of customer issues.
  • NK
    Nada Kabbara
    1 day ago
    1.0
    I don’t usually write bad reviews but if there was a 0 i would’ve put it instead of one star, I’ve been there 3 times and every time the staff weren’t helpful at all and i never got the service i needed normally I wouldn’t care and I would just go to another branch, but today we went there to upgrade a phone and the staff were just straight up rude, ignored us and talked down to us and it was a specific staff member. They told us that an upgrade was not available and after that we went to another branch where they were very helpful and told us that everything that we were told at the crossgates mall store was not true. Never going there again, the store needs new helpful understanding staff.
  • BT
    Bethany Theresa
    6 days ago
    5.0
    This store is awesome! The manager Chris and Staff Amanda very helpful! FIVE STARS ⭐️
  • BP
    Bibi Persaud
    Nov 2, 2025
    1.0
    If i could give them a 0 i would been with verizon for 10 years me writing this review is pointless to them but i went to the store to get my wife phone and kids phone replaced. I waited in the store for 20 minutes no help and two people who came in after me were also waiting finally they chose to walk over to us all to say we are no longer taking anyone for today. I was beyond talking so i just left word of advise if uou need help done go to these locations any more its a waste of time and energy
  • YC
    Yarimar Morales Cepeda
    Oct 21, 2025
    5.0
    The gentle man that help us was pleasant. The whole encounter was short, sweet, and to the point
  • JJ
    JayRome
    Sep 16, 2025
    1.0
    POS company doesn’t even have a way to talk to a human anymore just gives you to the worlds dumbest AI that hangs up on you. LAWSUIT

Frequently Asked Questions About Verizon

What are the Verizon store's operating hours in Albany?

The Verizon store in Albany is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store located in Albany?

The Verizon store is located at 1 Crossgates Mall Rd, Space C208, Albany, NY 12203 inside Crossgates Mall.