Verizon

4.6
557 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Sparks, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
475 Sparks Blvd, Sparks, NV
89434, United States

Hours

Reviews

4.6
553 reviews
5 stars
470
4 stars
26
3 stars
8
2 stars
6
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Elisha, Gabriel, and Shoshana providing exceptional service.

Efficiency

Several reviews highlighted quick service and smooth transactions, although some customers experienced long wait times due to staffing issues.

Billing Issues

Multiple customers reported problems with billing, including unexpected charges and confusion over promotions, leading to dissatisfaction with the overall pricing transparency.

Store Environment

The store was generally noted to be clean, but some customers mentioned discomfort due to seating arrangements and long wait times.
  • JR
    Jenifer Regalado
    3 days ago
    5.0
    Great experience! very chill and very helpful
  • IM
    Icarus De Milo
    4 days ago
    1.0
    Walked in around 7:48 PM on January 8 was not greeted on my entry into the establishment after about 10 minutes was then asked what I needed by the guy who was more interested in his commission sale then acknowledging any future customers or sales with this location once I told him who did not have a name match that I was here to pick up an order. He proceeded to work with his commission sale, not giving any clear indication of how long it would take or if I should come back later so that he would be able to focus on his cell and help me at a later time if that is what his intentions were after an hour of waiting, he finally asked me what my order number was. The whole process took less than two minutes for him to look at my order, verify my pin and account information. Fetch the phone and give me if this is the level of customer service and communication. This particular location gives it staff. I highly advise anyone and Everyone 🙄 to shop somewhere else and not with this location. Also, I will mention that it is in their sales pitch to leave a good review for those who are signed up with new accounts.
  • BK
    Bilwa Khekale
    Jan 3, 2026
    1.0
    Decent service from Hosea, kind and friendly, but as every provider they added a bunch of unnecessary perks and charges worth more than $150 that we had explicitly said we didn’t need, but we need to pay now at-least in the first bill. They outright said the perks were free but we are being charged $20 more per line now. Additionally everything we needed they kept saying it can be done through the app but the app is literally so shitty you cant find anything in there. You have to end up chatting with the customer service agent for everything.
  • BC
    Brenda Cash
    Dec 21, 2025
    5.0
    Everything went great!! Just wish it didn’t take so lomg.
  • AV
    Adam Vallaster
    Dec 10, 2025
    5.0
    I went to this Verizon store to get a galaxy watch8. I would’ve used the Fallon store however I would’ve had to order the watch and it was estimated at a week to be delivered to the store. I did not want to wait that long after paying so much for a watch. I went to the store, even though it was fairly busy. It was only about four minutes before I received help from an employee. The employee helping us was very nice, talkative and pleasant. She explained everything we needed. She helped us extremely fast and we were out the door with the watch I wanted The store was clean. Most of the employees seemed very professional, except the male employee trying to get a date with the lady next to me that he was supposed to be helping.

Frequently Asked Questions About Verizon

What types of wireless devices and accessories does Verizon in Sparks, NV offer?

Verizon offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, as well as accessories and device protection.

What are the store hours for the Verizon store located at 475 Sparks Blvd, Ste U111?

The store is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.