Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Sparks for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
360 reviews
5 stars
168
4 stars
56
3 stars
16
2 stars
25
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with many customers praising individual employees for their helpfulness, while others report rude and unprofessional behavior from staff.
Wait Times
Several customers expressed frustration with long wait times and lack of acknowledgment upon entering the store.
Store Management
There are complaints about poor management practices, including unhelpful responses to customer issues and lack of accountability.
Product Availability
Customers reported issues with stock availability, leading to dissatisfaction when products were not available as expected.
Overall Experience
While some customers had positive experiences, many expressed disappointment and frustration, leading to considerations of switching carriers.
- BCBrisa Cabral2 days ago1.0Horrible customer service the minute that I went in there the guy was giving me so much attitude when I was asking him a few questions. All he was saying is if the phone is too old then we can’t help you, But I kept telling him that I bought the phone in that location and it should be working because it hasn’t been that long that I disconnected it and he kept saying I don’t know. Let me see your phone and they kept giving me attitude after attitude and I just couldn’t take it no more I just needed to walk out before I got you even more angry terrible customer service I tried to be nice and cool as long as I could, but I couldn’t take it anymore. I just had to leave. All I have to say is this place has terrible customer service you asked for help they give you so much attitude and they make it seem like it’s a burden to help a person. Terrible customer service I’ll give you that.
- SCSarina Chandra5 days ago5.0My mom and I came in today with quite a few requests and michelle was very helpful. We had issues from another store and she explained clearly what the issue was and the solutions. She even spent a good 30 minutes on the phone with customer service to help us take advantage of all the available promotions. She was attentive and was able to help us with everything we needed. thank you michelle!
- JSJake SchumacherNov 10, 20251.0Honestly a very odd interaction. I'd love to be able to use the person's name that collects a check from Verizon but he never introduced himself. The Hispanic gentleman spent our time being annoyed that he was selling a new phone, didn't want to listen to anything regarding our current bill, then tried to convince my wife to sell him a phone for $50 that we were trying to exchange. Between the prices and customer service they make it pretty easy to leave Verizon, so if you're thinking about switching services, go in to meet these folks and let them solidify that choice for you.
- CCClare ChurchillOct 3, 20255.0I recently shopped at the Los Altos Way Verizon store in Sparks NV. I was skeptical about the level of service I would receive based on the difficulty I had making an appointment as well as other reviews. I am happy to say the service I received from Auggie was excellent. He was friendly, professional and patient. Thank you~!
- JSJon SOct 1, 20255.0I have visited this store 3 times in the past 2 months. Each time I received prompt and friendly service. Been a Verizon customer for 18 years and will stay a Verizon customer for many more years to come. Service like this in-store and over the phone is why I left AT&T and T-Mobile. Highly recommended...Thumbs up!
Frequently Asked Questions About Verizon
What types of mobile phones and brands does Verizon Sparks offer?
Verizon in Sparks offers the latest 5G smartphones, including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.
What are the store hours for Verizon in Sparks?
Verizon Sparks is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What services are available at Verizon Sparks?
The store offers mobile plans, wireless internet plans, voice plans, and business mobile devices such as cell phones, tablets, hotspots, and laptops.
Can I schedule an appointment or order online for Verizon Sparks?
Yes, you can schedule an in-store appointment or place an online order through their website to enjoy convenient services like in-store pickup and free 2-day shipping.
What payment methods are accepted at Verizon in Sparks?
Verizon accepts debit cards, mobile NFC payments, and paychecks; cash-only payments are not required.
Are there options for order pickup and delivery from Verizon Sparks?
Yes, Verizon Sparks offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can nearby Wild Cat Brothel enhance a customer's visit to Verizon Sparks?
After visiting Verizon Sparks, customers can explore entertainment options at the nearby Wild Cat Brothel, which offers dining and adult entertainment experiences.
What nearby dining options are available around Verizon Sparks?
Customers visiting Verizon Sparks have several nearby dining choices including Jalapenos (Mexican restaurant), The Blind Onion Pizza & Pub (pizza and bar), Nekter Juice Bar (smoothie and cafe), and MB Grill (barbecue and Mongolian cuisine).
Which local health and beauty services are near Verizon Sparks?
Near Verizon Sparks, you can find Shearz Salon for hair and skin care, Beyond Nails nail salon, 3D Brows Studio beauty salon, and orthodontic services at Orthodontic Partners and The Smile Shop.
How can I find Verizon Sparks using nearby landmarks or shopping centers?
Verizon Sparks is located at 105 Los Altos Pkwy near the Sparks Crossing shopping area, making it easy to find and accessible along with other local stores like Mor Furniture for Less and The Niche boutique.