VCA Lakeside Animal Hospital

Reviews

• ST

  Stephan Therianos

  Jan 5, 2026
  1.0
  They specialize in felines, but they wouldn't take my cat because he was sick. Well, now he's dead so I don't have to try this place again. It took 6 emails and relentless calling to hear one response from VCA. Maybe he wouldn't have died if you helped us? It's like if you ever get cancer, and your insurance refuses to cover it because it's pre-existing (you were "already sick"), that's the same situation with Mac. How is your vet in business if he only accepts healthy cats? Does this place ignore people, hope their cats die off so they don't have to deal with it? Maybe I should've showed you a picture of him, then you would've taken me seriously. He couldn't gain weight, he needed a blood transfusion for the FIP, and the look in his eyes were already gone. You don't have a heart if you can turn away a dying animal.
• TR

  Trynn Reymer

  Dec 23, 2025
  3.0
  Left voicemail to book appt over weekend at 2pm. Was called back before 9 am ruining my sleep as someone who works nights. Just for me to return that call and wait for 10 min on hold never getting through. Will be making appt elsewhere.
• CG

  Cristian Garcia

  Dec 18, 2025
  5.0
  I want to take a moment to thank this clinic for the incredibly compassionate way they helped me through one of the hardest moments of my life. Coming in alone and feeling completely overwhelmed during such a dark time, the kindness and empathy of the staff truly made a difference. I was able to get a same-day appointment, and from the moment I arrived, I felt supported. I came in having already made my decision, but the reassurance I received from the vet techs and Dr. Peterson helped confirm that I was doing the right thing for my sweet Bella. The care and compassion shown were not only for my dog, but for me as well — and that meant more than I can put into words. I will never forget how gentle, patient, and understanding everyone was during such an emotional experience. I am still awaiting my girl’s ashes, but I am at peace knowing she is no longer suffering. Thank you again to Dr. Peterson for her compassionate heart and loving approach, and to the entire team at VCA for treating us with such dignity and care. I will always be grateful.
• SV

  Sandra Villalvazo

  Nov 20, 2025
  5.0
  Thank you Dr Sophia and staff. It’s been 2 weeks since my boy, Max, passed away. From the moment we walked in, the staff treated my dog with dignity, tenderness, and genuine love. They took the time to explain every step, allowed us the space we needed to say goodbye, and supported us with patience and understanding. Their empathy was not just professional—it was deeply human. I will forever appreciate how they honored my boy’s life. Todd, the Office Mgr, Nina the receptionist and Vet Technicians, Amanda and Leslie all came in to say goodbye. In a time filled with sadness, they created a peaceful and compassionate environment that meant more than words. Dr Sophia and staff at VCA Summit Ridge are excellent and truly care for your pet.
• JG

  John Gibbs

  Nov 14, 2025
  1.0
  I truly believe the professionalism runs downhill. Would your Miss lie about the cost of shots for a cat and not told about second shots and not told about the prices of the increase of the second shots or the extra fee for the doctor to touch your cat after three weeks touching them before and paying the hundred dollars It’s absurd So when I call him to complain, why my cat on the first time that I visited had to have three shots and I want her nails clipped and the doctor band handled my cat like I don’t do by grabbing her by the neck to give her shots literally picking her up that way I was so upset that I forgot that they forgot to do her nails, and I didn’t even say anything about how upset I was but I always talked about was getting her nails done while I was there waiting and they just let me walk out without doing that to me. That’s just not caring about one’s pet So my second round of shots with them, I was astonished by the bill being close to the first bill with only two shots compared to three shots and a chip plus the fact that I had to pay $100 for the examination I was never told until I was leaving about the second shots that need to be administered three weeks later and I was never told about additional $60 charge for I don’t know what not to mention that one of the shots was 80 bucks and not 40 like I was told all the shots cost 40 bucks So when I’m calling the manager to give them my displeasure about the whole thing and how I felt it Sadie and I were treated she didn’t like my response and I let her know my feelings about everything and she hung up on me That is a person that I feel does not deserve to be in a bad position because again it runs downhill so she’s actually training her employees to act the same way. Let’s just hang up on them if we don’t like what they’re saying. When I had a dog, I had good experiences there. I never had my dog treated like the way that my cat was treated. Maybe it’s because I work hard in my clothes. I always looking like maybe I’m homeless. Fact is, I didn’t wanna take my cat to what I call meat market like Petco and be treated inhumanely so I figured I’d pay a little bit more money and go to veterinarian where she would be treated. I don’t know better like I saw my dog being treated. That wasn’t the case . And all I said to the manager to cause her to hang up on me, is like you should even charge me for her nails being done that’s pretty traumatizing to take a cat in for the first time she’s stressed out has all kinds of anxiety get your shots we’re leaving and then I remember they didn’t get do your nails, which was the most important thing to me. I had to take her all the way back. She was so stressed out the second time I left. I was like oh my gosh, I couldn’t even get her in the crate to take her on the second appointment . She knew what was up. I seriously consider using another place in this place myself. I’m not gonna use them again.

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