Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in North Las Vegas, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
326 reviews
5 stars
249
4 stars
23
3 stars
12
2 stars2
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and incompetence.
Store Experience
Customers expressed frustration with long wait times and poor organization, leading to dissatisfaction with their visits.
Product Knowledge
Some employees demonstrated excellent product knowledge and were able to assist customers effectively, while others were criticized for lack of understanding.
Billing Issues
Several customers reported problems with billing and account management, including unauthorized charges and difficulties in resolving issues.
Store Identity
Confusion regarding the store's identity as a third-party retailer rather than an official Verizon store led to negative perceptions.
- SRStephanie Ramos2 days ago5.0Had the best costumer service she did a great job
- JJjessikaOct 12, 20251.0the man that attended me was very extremely rude, and disrespectful. i had intentions to spend money there but will never be back to that location. I came in asking for an upgrade to my phone ( he said he was confused by what i meant by an upgrade!) i said i had a trade in and was coming in for the promotional offer as well for a free phone ( he said Im confused again, nothings free here!) i said i had permission to make changes ( he said no i didnt , after supposedly looking it up, then he corrected my terminology and said i was confused- you mean Acct manager????) ok! wow. he couldnt have tried harder to be rude! i called Verizon, i was able to do everything online and by phone! spent only $60 for upgrade, got wuick professional service and a great price for my trade in. yes u can do that online snd by phone too!
- MKMary KidwellOct 12, 20251.0This Is not a true Verizon store. It is A wireless toy store and it doesn't say Verizon outside at all. Plus they were going to charge me $25 to remove a virus. I would recommend not going to this store. Go to a solely Verizon store.
- SSShawn ShdSep 29, 20251.0Be careful. Verizon is full of incompetent young employees who are likely supported by managers against customers, which is why they’ve become so bold. They make changes to your account without your approval once you give them access. After my visit there, the very next day they activated a $10 storage plan on my account. Even though I canceled it immediately, they still charged me for both the plan and the cancellation despite my calls. Another time, I returned a mobile phone in exchange for a few months’ discount, and later I discovered by coincidence, that I had been charged $200 for “new items” and “initial fees,” and I ended up losing my phone entirely. T-Mobile, on the other hand, hasn’t overcharged me a single extra cent in 10 years and if they ever did, they refunded double the next day. I even received a $300 credit for loyalty as a T-Mobile customer. With Verizon, loyalty means nothing. And the important thing is that their managers or customer service actually support the employees’ mistakes against the customer. Very disappointing, Verizon.
- DRDiane RamboAug 8, 20255.0Excellent customer service. Friendly. I was able to get a new phone to replace a broken phone and transfer service. Due to security reasons, I had to go to corporate to activate my line (I was transferring lines to am existing phone). I highly recommend the location on Lake Mead.
Frequently Asked Questions About Verizon
What products does Verizon - Victra in North Las Vegas offer?
Verizon - Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands can I find at the Verizon Victra store?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Mophie.
What are the operating hours for Verizon Victra in North Las Vegas?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 12:00 PM to 5:00 PM.
Does Verizon Victra provide in-store pickup for orders?
Yes, Verizon Victra offers in-store pickup service for customers.
What payment methods are accepted at Verizon Victra?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken at the Verizon Victra store?
The store offers services in English and Spanish to accommodate diverse customers.
Where is Verizon Victra located in North Las Vegas?
Verizon Victra is located at 2027 E Lake Mead Blvd, North Las Vegas, NV 89030, USA.
What nearby places can customers visit around Verizon Victra in North Las Vegas?
Nearby places include Five Below (a discount and fashion accessories store), Subway (fast food restaurant), and College Park (a shopping center and park). Customers might grab a meal at Subway or shop at Five Below before or after visiting Verizon Victra.
Are there any beauty or personal care services near Verizon Victra?
Yes, nearby you can find salons like Artistic Hair Designs, Classy Claws nail salon, Valley Eyebrow Threading, and Barbers At College Park, ideal for customers wanting personal care services around their visit.
What food options are available near Verizon Victra in North Las Vegas?
Customers can enjoy nearby dining options such as Subway, Chipotle Mexican Grill, and KFC, perfect for meals before or after shopping at Verizon Victra.