Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Las Vegas, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
566 reviews
5 stars
480
4 stars
18
3 stars3
2 stars7
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting Taryn and Daniel for their exceptional service.
Mixed Experiences
While some customers had positive experiences, others reported issues with misleading charges and poor service, suggesting inconsistency in customer care.
Store Environment
The store was described as busy but efficient, with some customers appreciating the quick service and comfortable atmosphere.
Sales Practices
Several reviews mentioned concerns about unethical sales practices, including undisclosed fees and misleading information regarding promotions.
- ABAdrian BermudoJan 6, 20265.0I went in and was out in just under an hour, super fast and easy, Joshua helped me out and helped get me a good price so i wasn’t paying insane amounts each month, appreciated that immensely especially in this economy lol
- IIIvyJan 3, 20265.0This store has great employees and the service exceeded my expectations. Verizon is way better than T-Mobile and I’m happy I finally switched over.
- GVGlenn VergaraDec 27, 20255.0Josh was very helpful and knowledgeable. Upgrading our phones went smoothly!
- KSKimberly SegoviaDec 24, 20255.0The best experience we’ve had with Verizon everyone was friendly and willing to help. I highly recommend this Verizon store out of any of them in Las Vegas
- YCYuen Ling CheungDec 6, 20251.0Avoid this Verizon store at all costs!! Last week I came in to transfer 5 lines and purchased 4 new iPhone. The employee Jason told me he would "help set up the new phones." I told him I did not want to wait in the store for setup and I can do it myself at home. He insisted it was quick and that he would handle it. At no point did he disclose that there would be a fee. Later, I discovered they charged $39.99 per phone for "Setup and Go" -- $160 total - without my permission. Even worse, Jason applied a liquid glass screen protector on all four phones without telling me there's a fee. When I asked what he was doing, he simply said it "protects the screen" and never mentioned it was an add-on product with an additional cost. When I checked the receipt afterward, they had charged $66.99 per phone -- almost $280 total -- again without my authorization. When I went back to the store to dispute these charges last night, they told me only the manager could handle it and she was "on a three-hour phone call" and told me to come back the next day. Today I called Verizon Corporate directly, and thanks to a helpful representative, I was able to get about $200 refunded. The corporate support told me to go back to the store to talk to the manager Taryn. I was simply asking them to correct the inappropriate charges they added, but her attitude was extremely rude and unprofessional throughout the entire process. She acted as if I was inconveniencing her by requesting what was rightfully owed. After reading other reviews,I realized I'm not the only one they've done this to. If you must come here, double-check everything and do not let them "help" with anything unless you want surprise fees added to your bill. I highly recommend avoiding this location.
Frequently Asked Questions About Verizon
What types of products are available at the Verizon store in Las Vegas?
The store offers a wide range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What are the operating hours for the Verizon Authorized Retailer on 11035 Lavender Hill Dr?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does this Verizon store support in-store pickup?
Yes, the store offers in-store pickup for orders.
Which payment options are accepted at this Verizon retailer?
Payments can be made using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is free Wi-Fi available at the Verizon store?
Yes, the store provides free Wi-Fi for customers.
What services does the Verizon store offer?
They provide new lines, upgrades, new devices, and accessories services.
What should customers know about the language support at the store?
The store offers services in both English and Spanish to better assist customers.
What nearby shopping options can customers visit before or after shopping at Verizon?
Customers can visit Downtown Summerlin, a shopping area nearby, which offers various shops including vitamin and supplement stores.
How can nearby courier services enhance my visit to the Verizon store?
Nearby locations like The UPS Store and UPS Access Point provide convenient options for shipping and receiving packages, which could complement your visit to Verizon for device repairs or accessories requiring delivery.
Are there other mobile phone stores near the Verizon retailer on Lavender Hill Dr?
Yes, there are other mobile phone stores nearby including AT&T Store, T-Mobile, and Sprint Store, offering customers additional options for wireless services.