Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Las Vegas, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
556 reviews
5 stars
470
4 stars
18
3 stars3
2 stars7
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Taryn, Daniel, and Jamel.
Sales Experience
Several reviews highlighted the ease and efficiency of the sales process, with staff providing clear information and assistance during upgrades and new purchases.
Store Management
Some customers expressed dissatisfaction with management's responsiveness to issues, particularly regarding billing and service discrepancies.
Product Knowledge
Customers noted that staff were generally well-informed about products and services, although there were instances of misinformation regarding device requirements.
Mixed Reviews on Policies
There were complaints about restocking fees and hidden charges, leading to frustration among some customers regarding the transparency of sales practices.
- CHChloe Helfand5 days ago5.0Jamel and Taryn were both knowledgeable and effective. First time I have been to Verizon, where I have been in and out in less than 30 minutes with everything taken care of. Thank you both!
- TDTimothy Dunn6 days ago5.0I have been lied to and treated like shit at every Verizon location that I have ever been to except this one in Summerlin, Las Vegas. I have also been a customer for over 20 years.
- KEKevin EubanksNov 10, 20255.0Everything went as expected. No pressure.
- HHHideki9287Nov 8, 20255.0Being here at this store, the store manager Taryn, was extremely helpful with the transition of switching my Flip Z for an S25 Ultra. I originally traded in my S22 for the Flip Z while in ND due to an unfortunate accident, but wasn't happy with my purchase. Taryn helped me switch over while she helped out other customers just by simply acknowledging them and appreciating their patience while helping me. Very multitasking and efficient. I don't see that a lot in customer service nowadays. Made it an extremely great visit and truly gave me the best of the best deals that I wasn't offered before. Highly recommend store and I'm not just saying that.
- CCChris CassyNov 7, 20255.0Taryn was great!! Very helpful and knowledgeable.
Frequently Asked Questions About Verizon
What types of products are available at the Verizon store in Las Vegas?
The store offers a wide range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.
What are the operating hours for the Verizon Authorized Retailer on 11035 Lavender Hill Dr?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does this Verizon store support in-store pickup?
Yes, the store offers in-store pickup for orders.
Which payment options are accepted at this Verizon retailer?
Payments can be made using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is free Wi-Fi available at the Verizon store?
Yes, the store provides free Wi-Fi for customers.
What services does the Verizon store offer?
They provide new lines, upgrades, new devices, and accessories services.
What should customers know about the language support at the store?
The store offers services in both English and Spanish to better assist customers.
What nearby shopping options can customers visit before or after shopping at Verizon?
Customers can visit Downtown Summerlin, a shopping area nearby, which offers various shops including vitamin and supplement stores.
How can nearby courier services enhance my visit to the Verizon store?
Nearby locations like The UPS Store and UPS Access Point provide convenient options for shipping and receiving packages, which could complement your visit to Verizon for device repairs or accessories requiring delivery.
Are there other mobile phone stores near the Verizon retailer on Lavender Hill Dr?
Yes, there are other mobile phone stores nearby including AT&T Store, T-Mobile, and Sprint Store, offering customers additional options for wireless services.