Verizon

4.5
558 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Las Vegas, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
11035 Lavender Hill Dr, Las Vegas, NV
89135, United States

Hours

Reviews

4.5
556 reviews
5 stars
470
4 stars
18
3 stars
3
2 stars
7
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Taryn, Daniel, and Jamel.

Sales Experience

Several reviews highlighted the ease and efficiency of the sales process, with staff providing clear information and assistance during upgrades and new purchases.

Store Management

Some customers expressed dissatisfaction with management's responsiveness to issues, particularly regarding billing and service discrepancies.

Product Knowledge

Customers noted that staff were generally well-informed about products and services, although there were instances of misinformation regarding device requirements.

Mixed Reviews on Policies

There were complaints about restocking fees and hidden charges, leading to frustration among some customers regarding the transparency of sales practices.
  • CH
    Chloe Helfand
    5 days ago
    5.0
    Jamel and Taryn were both knowledgeable and effective. First time I have been to Verizon, where I have been in and out in less than 30 minutes with everything taken care of. Thank you both!
  • TD
    Timothy Dunn
    6 days ago
    5.0
    I have been lied to and treated like shit at every Verizon location that I have ever been to except this one in Summerlin, Las Vegas. I have also been a customer for over 20 years.
  • KE
    Kevin Eubanks
    Nov 10, 2025
    5.0
    Everything went as expected. No pressure.
  • HH
    Hideki9287
    Nov 8, 2025
    5.0
    Being here at this store, the store manager Taryn, was extremely helpful with the transition of switching my Flip Z for an S25 Ultra. I originally traded in my S22 for the Flip Z while in ND due to an unfortunate accident, but wasn't happy with my purchase. Taryn helped me switch over while she helped out other customers just by simply acknowledging them and appreciating their patience while helping me. Very multitasking and efficient. I don't see that a lot in customer service nowadays. Made it an extremely great visit and truly gave me the best of the best deals that I wasn't offered before. Highly recommend store and I'm not just saying that.
  • CC
    Chris Cassy
    Nov 7, 2025
    5.0
    Taryn was great!! Very helpful and knowledgeable.

Frequently Asked Questions About Verizon

What types of products are available at the Verizon store in Las Vegas?

The store offers a wide range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.

What are the operating hours for the Verizon Authorized Retailer on 11035 Lavender Hill Dr?

The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.