Verizon

3.8
346 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Las Vegas for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
7891 W Tropical Pkwy, Las Vegas, NV
89149, United States

Hours

Reviews

3.7
216 reviews
5 stars
112
4 stars
36
3 stars
13
2 stars
11
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Walter, Reagan, and Krystal.

Mixed Experiences

While some customers had excellent experiences, others reported poor service, long wait times, and a lack of assistance for non-sales inquiries.

Store Environment

The store environment was generally described as pleasant, but some customers noted issues with appointment requirements and staff availability.

Technical Support

Several reviews mentioned efficient troubleshooting and problem resolution, although there were also complaints about staff being inexperienced or dismissive.
  • RC
    Rosie C
    2 days ago
    5.0
    After over two weeks of troubleshooting through phone and chat with no resolution, I finally went into the store—and that’s where everything changed. My number was stuck in limbo between Verizon and my previous carrier, and I couldn’t even receive calls despite having service for two weeks. Reagan immediately understood the issue and got to work. He’s extremely knowledgeable, detail-oriented, and genuinely friendly. His willingness to help completely turned around what had been a very frustrating experience. Don’t waste your time—go into the store and ask for Reagan. I’m already recommending him to friends and family.
  • OJ
    Orli J
    Oct 30, 2025
    5.0
    Walter at Verizon was amazing! He helped me activate my new phone quickly and made the whole process super easy. Even though it was right before closing, he was patient, friendly, and made sure everything was set up perfectly before I left. Great customer service, thank you, Walter!
  • NB
    nathan bacus
    Oct 22, 2025
    1.0
    The lazy workers ever If ur not there to pick up ur phone don't go here they won't help you one bit They sent me back and forth for days and canceled the order plus changed me a extra 69$
  • KM
    Kimberly Maxwell
    Oct 17, 2025
    5.0
    I was exchanging a defective router for my WiFi service. They were so efficient, fast, accommodating, pleasant. Easy and professional!
  • AC
    Angelo Chavez
    Aug 23, 2025
    1.0
    Only care about getting you an upgrade or new line. Zero customer service skills. If you aren’t buying a new phone they want nothing to do with you and will simply give you a long list of phone numbers to try.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Las Vegas?

The Verizon store in Las Vegas is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

What are the available options for receiving online orders from this Verizon store?

You can choose from in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for your online orders.