I had a very horrible experience here more so with the guy Edgar and the Crystal manager person I got my phone transferred from a different company Friday November 28th and over the weekend the phone had no internet service everything was running behind a very very very very very very very very very very very very very very very very very slow and it was just horrible the young lady I don't know her name I think it's Nat she was very nice. Also I wanted to mention when I transferred my phone number over to them the guy Edgar on Friday told me because the store was about to close and it takes about 45 minutes to do it that I can do it myself which I wasn't able to horrible customer service that guy does not even need to be working there. The manager Crystal wanted to charge me a $25 restocking fee for another phone knowing I didn't even have the new phone that I had from them not even 72 hours. I recorded the whole thing and I cannot upload it for some reason if I could I definitely would for you guys to understand how disrespectful and unprofessional and no customer service base both of them were I wouldn't recommend it to nobody I just got my new phone and if it does not work I will be transferred over to another company.
HF
Harrison Field
Oct 10, 2025
5.0
Too often when people write to a company, they are doing so to complain...
I'm writing to mention how nice, kind, and helpful your
store manager Angie was to me today....
I arrived at your store a bit frustrated and Angie was able to resolve my issue in no time, which made me a very happy customer !!!!
Kudos to you for hiring such an attentive and helpful store manager !!!
NN
nicholaas2006
Mar 15, 2022
5.0
Aaron was fantastic! Excellent service. Very helpful. Extremely knowledgeable about switching services. My wife and I are very happy.
Frequently Asked Questions About Cricket Wireless Authorized Retailer
What services does Cricket Wireless Authorized Retailer in Las Vegas offer?
Cricket Wireless Authorized Retailer offers customizable cell phone plans with unlimited talk, text, and data, all without an annual contract.
Where is Cricket Wireless Authorized Retailer located in Las Vegas?
The store is located at 2101 N Rainbow Blvd Ste 100, Las Vegas, NV 89108.
What are the operating hours of Cricket Wireless Authorized Retailer?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Cricket Wireless have any contract requirements?
No, Cricket Wireless offers plans without any annual contract requirements.
How can I contact Cricket Wireless Authorized Retailer in Las Vegas?
You can contact the store by phone at +1 702-268-7239.
Are there any Japanese restaurants near Cricket Wireless Authorized Retailer?
Yes, Ohjah Japanese Steakhouse, a sushi and Japanese restaurant, is nearby and a great option for a meal before or after your visit.
What type of shopping options are available around Cricket Wireless Authorized Retailer?
Nearby shopping includes Furniture Place for retail goods and Desert Birkenstock, a shoe and clothing store.
Where can I find medical or health services near Cricket Wireless Authorized Retailer?
The Vaccine Center and Drs. Kopolow & Girisgen (N. Rainbow) provide hospital and optometry services nearby.
Does Cricket Wireless Authorized Retailer support 5G technology?
Yes, they offer cell phone services including 5G connectivity.
Where can I find more information or updates about Cricket Wireless Authorized Retailer online?
You can visit their official webpage at https://www.cricketwireless.com/stores/nv/las-vegas/2101-n-rainbow-blvd-ste-100 or follow them on social media like Facebook and TikTok (@cricketwireless).