Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Carson City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
164 reviews
5 stars
89
4 stars
31
3 stars
7
2 stars
11
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Lisa, Mike, and David providing exceptional service.
Store Experience
The store is noted for its clean and welcoming environment, although some customers reported long wait times and issues with service efficiency.
Mixed Reviews
While many customers had positive experiences, there were significant complaints about poor service, particularly regarding billing issues and unhelpful staff.
Product Knowledge
Several reviews highlighted the staff's expertise in helping customers choose products and resolve technical issues, although some customers felt misled about product compatibility.
Accessibility Issues
Customers expressed frustration over the lack of direct contact with the store and long wait times, indicating a need for better customer support logistics.
- CFcarla fisherOct 2, 20255.0Was dreading going to Verizon to turn my old phone in. What a surprise Jacob met me at the door. He was Amazing and Nice.
- BWBrian WesterSep 21, 20255.0I recently upgraded my iPhone and bought it through Apple. I had issues transferring my old phone to the new one and my Verizon account was suspended. I couldn’t get anywhere with their phone or chat service and had to go into a store. I’ve had numerous negative customer service issues interactions with Verizon and was prepared to switch carriers but wanted to give the store a change. When I walked in, I was immediately approached by Mike who was able to get my phone switched over and resolve my suspended account. Mike was super cool, and promptly had my new phone up and running. My experience with Mike has changed my opinion of Verizon’s customer service. Mike is an asset to this store as I know a few people who hate to deal with Verizon’s notorious reputation with customer service.
- RGRyan GuarigliaAug 18, 20255.0This Verizon store is newly remodeled. I ordered a new phone online and did Express Pickup at this location. The team there was friendly and willing to help answer all of my questions and get me set up with my new phone. I love the Galaxy S25! Thank you for the great service and helping everything go smoothly!
- IPI feel like PabloJul 29, 20255.0Lisa has excellent communication skills and is super friendly, shes helped make my experience in this store extremely easy and efficient the last 3 times ive visited. Every time she's helped me, I've noticed she's gone above and beyond to make my experience just a little bit easier. Thank you!
- MAMike AanensonMay 27, 20251.0This has got to have the worst customer service I’ve ever experienced. Place doesn’t even have a phone number to call the store direct only a number for a call center that can’t help with the issue. Guess I’ll be driving an hour outta my way to get them to do something. #worthless
Frequently Asked Questions About Verizon
What types of devices and brands are available at the Verizon store in Carson City?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon store's hours of operation in Carson City?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 6:00 PM.
Does the Verizon store in Carson City offer appointment scheduling?
Yes, you can schedule an in-store appointment online for a convenient shopping experience.
What delivery and pickup options does Verizon provide for orders in Carson City?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What types of services and plans does Verizon offer at the Carson City location?
Verizon provides mobile plans, wireless internet plans, and voice plans for both personal and business needs.
What payment methods are accepted at the Verizon store in Carson City?
The store accepts checks, debit cards, and mobile NFC payments; cash is not required exclusively.
How can local customers use nearby transportation or landmarks to find the Verizon store in Carson City?
Customers can use nearby landmarks such as The UPS Store 4959 and Bank of America Financial Center to locate the Verizon store at 961 Topsy Ln, Ste 444.
What dining options are available near the Verizon store in Carson City?
Nearby restaurants include Round Table Pizza for Italian food, China Jade Horse for Chinese cuisine, and In-N-Out Burger for quick American meals, ideal for grabbing a bite before or after your visit.
Are there any other shopping or service options near the Verizon store in Carson City?
Yes, nearby options include GameStop for video games, Boot Barn for clothing, and the Bank of America ATM for banking needs, providing convenience for multi-tasking during your visit.
Does the Verizon store in Carson City provide support for business customers?
Yes, Verizon offers business cell phones, mobile hotspots, tablets, laptops, and related mobile and internet plans tailored to business needs.