Verizon

Reviews

• JV

  Jolie Vargas

  Nov 7, 2025
  1.0
  Be aware this store is horrible. They basically stole the trade in phone. Is not in the account and didn't send it back to Verizon. I have been trying to fix the issue but they (including the manager) are ignoring my calls or lying
• AJ

  Annabel Jauregui

  Aug 30, 2025
  5.0
  Jordan helped us out today and she was so sweet and knowledgeable! She got us the best deal possible and worked efficiently. We truly appreciate her assistance today. You rock!! 🤘🏼
• IN

  Isel Navarro

  Aug 14, 2025
  1.0
  I’m not sure what’s going on in this store but it has sure gone down hill bad!! I’ve gone in different occasions and the lady representative is very quick to state the following “ she cannot help with reviewing my plan or order and she can not access my information at all that I must call or go online proceeds telling me I’m sorry we aren’t allowed to do anything except sell phones and take a payment that is it” so I leave call Verizon get help I received the wrong phone the next day I call n go online and am tolded go to the Verizon store they can switch out your phone for the correct one. Second time I go in there explain what i was tolded on the phone by another representative she proceeded to inform me again “ she cannot do the exchange in the store and she cannot help , I didn’t buy my phone in store so she cannot help and if she exchanges it it’s only gonna mess things up in my order ?? “ so I ask okay so why can’t you help again and states the same thing she has no access and is not allowed to check accounts or offer customer services or any kind but sell phones and open up a line besides that we have to find help online or call. Mind you when I walked in the store she was telling someone else the same thing. I have been with Verizon for 8 years never had a problem always go in store for my updates n I’m tolded now I can’t receive help with the update and purchase’s I just made or get help finding a right plan ??. Overall idk what’s going on but after 8 years idk if I wanna continue beign a customer to Verizon. Also the store really needs a good deep clean it smells like straight up urine an carpets look horrible. , don’t waist your time going in if you need any help , you’ll get tolded they can’t help and turn you around. Better off getting a plan somewhere else at this point. The customer service sucks and they don’t seem to know what their doing or just don’t wanna work n help out.
• SM

  Sara Martinez

  Aug 7, 2025
  5.0
  So this is a revision to my previous 1 star review! Jordan has fixed my issue! She was compassionate, listened to what I had to say and took care of me! Thank you Jordan!!
• CS

  Cathy Shapard

  Aug 3, 2025
  5.0
  Had issues with verizon home internet. Went to Verizon store on Prince (Russell Celular I think) the manager there is Great!! Jordan was very helpful making sure everything was working when we left and had a few great suggestions.

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