VCA Veterinary Care Animal Hospital and Referral Center

3.5
698 reviews
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Business Details

8850 Holly Ave, NE, Albuquerque, NM
87122, United States
(505) 465-9946
https://vcahospitals.com/veterinary-care
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About

VeterinariansVeterinary Clinics & HospitalsVeterinarian Emergency ServicesPet GroomingPet Boarding & Kennels
VCA Veterinary Care Animal Hospital and Referral Center, has been serving Albuquerque, Santa Fe, and the surrounding counties and communities since 1982. We are proud to offer the most comprehensive advanced care in our 22,000 square foot, American Animal Hospital Assocation (AAHA) accredited veterinary facility. We offer a full complement of specialty services including Internal Medicine, Oncology, Ophthalmology, and Surgery, ensuring that every patient receives the highest quality veterinary care available. Our hospital is also accredited by the American Association of Feline Practitioners (AAFP) and is certified a Cat Friendly Practice Gold.

Location

VCA Veterinary Care Animal Hospital and Referral Center
8850 Holly Ave, NE, Albuquerque, NM
87122, United States

Hours

Reviews

3.3
595 reviews
5 stars
317
4 stars
18
3 stars
22
2 stars
24
1 star
214

What are people saying?

AI-generated from recent customer reviews

Wait Times

Customers frequently reported excessively long wait times, often exceeding several hours, particularly for emergency visits.

Customer Service

Feedback indicated a mix of experiences with staff, with many customers citing rude or indifferent behavior from front desk personnel, while some praised the compassion of veterinary staff.

Pricing Concerns

Numerous reviews highlighted concerns about high costs for services, with many customers feeling that prices were exorbitant and not transparent.

Quality of Care

While some customers praised the veterinary care and compassion shown by specific doctors, others expressed dissatisfaction with the overall quality of care and communication regarding treatment options.

Emergency Services

Several reviews criticized the emergency service, noting a lack of urgency and inadequate handling of critical situations.
  • JJ
    Jessica
    1 day ago
    1.0
    We waited for three hours and didn't get seen.
  • AG
    Angelica Gonzales
    Nov 9, 2025
    1.0
    Extremely rude and unprofessional! This review is for the young lady that answered the phone on Saturday November 8th if you don't like your job than go some where else!
  • MD
    mia davis
    Oct 19, 2025
    1.0
    probably one of the worst and most expensive place you can take your pet. I got a referral for my dog to see internal medicine and after 2 1/2 hours in the waiting room we asked if anyone was coming soon and they informed us that it could be another 2+ hours and if we want immediate care to go back to roadrunner. If you have a dog in need take them to roadrunner before you waste any time or money at this place.
  • AE
    Andrea Eschen
    Oct 4, 2025
    1.0
    Brought my dog for an urgent need. Waited three hours to be seen, which was okay because they were busy. Told they were taking her back for a procedure, and that we could wait or leave. Did not hear anything for 2.5 hours. When I checked with the front desk, found out that they had not even started the procedure. Still waiting on her to be done. Would never come back here again. Simple communication would have been nice, and we could have left and come back to get her. Our dog goes to a different VCA clinic. Plan on giving them this feedback also. Take your pet somewhere else.
  • AG
    autumn gooding
    Oct 2, 2025
    1.0
    They wanted nothing to do with my dog when she got sick. They tell you to call if anything changes or gets worse. And she has since passed away. She was an oncology patient. She saw Dr. Copeland. Had one round of chemotherapy. She had lymphoma and I was never given much information on the cancer. I brought her into the ER a week ago and they were like we can’t do anything for her here and handed me a paper to call thrive. I was lucky to have an amazing primary vet who actually took her time to call thrive. This place I felt didn’t care for my dog at all. It felt like she was another number for them. They honestly didn’t care what happened to her. The front end staff is very rude. You can’t ask them a question and everything is an inconvenience. Last week also the techs that I had were very rude. My dog couldn’t walk without help and they all saw me struggle with her. I asked for help multiple times. Some other clients were even saying she needs help over here. I didn’t get help until last minute when I was already struggling. I went to Thrive after and luckily they actually treated my dog well and the veterinarian did what she could to find out what was wrong with her. I could tell the vet team at Thrive actually cared about my dog. My primary vet also cared. This place did not. If you have a emergency I wouldn’t come here. This place has changed. I have also came here in the past. I really felt no one cared about my Waya here.
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Frequently Asked Questions About VCA Veterinary Care Animal Hospital and Referral Center

What are the main veterinary services offered at VCA Veterinary Care Animal Hospital and Referral Center?

The hospital offers advanced care services including Internal Medicine, Oncology, Ophthalmology, Surgery, Diagnostics, Emergency and Critical Care, Preventive Care, Spay & Neuter, Pet Wellness Exams, and more.

What are the hospital's primary care, specialty care, and emergency care hours?

Primary Care is open Monday to Saturday from 7:00am to 5:00pm. Specialty Care is open Monday to Sunday from 8:00am to 6:00pm. Emergency Care is open Monday to Sunday from 11:00am to 9:00pm.