Verizon

4.5
283 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5900 Bergenline Ave. in West New York, NJ 07093

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
5900 Bergenline Ave, West New York, NJ
07093, United States

Hours

Reviews

4.5
278 reviews
5 stars
236
4 stars
7
3 stars
4
2 stars
7
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and professionalism, particularly highlighting employees like Francisco, Daiyana, and Jennifer.

Mixed Experiences

While some customers had excellent experiences, others reported rude service and unhelpful staff, particularly mentioning issues with specific employees.

Sales Practices

Several reviews criticized aggressive upselling tactics and unexpected fees, leading to dissatisfaction with the purchasing process.

Store Environment

Customers noted that the store could benefit from renovations and modernization to improve the overall shopping experience.

Long Wait Times

Multiple reviews mentioned long wait times for service, leading to frustration among customers.
  • CP
    Clara Perez
    Nov 17, 2025
    5.0
    Muy buen servicio y amabilidad de parte de los trabajadores especialmente a Francisco
  • YS
    Yo Soy
    Nov 16, 2025
    5.0
    Excelente servicio el que me ofreció Francisco y su equipo. Hoy domingo fui hacer un cambio de línea y él me ayudó con las mejores opciones y los mejores precios que se adaptaban a mi presupuesto! Salí muy feliz de la tienda con un nuevo celular y un IPad que yo estaba necesitando… 100/100
  • AH
    Aaron Hernandez
    Nov 8, 2025
    5.0
    Muy complacido con la atención en russel cellular west new york! Ya más de un año que tengo atención en esa sucursal y siento que han podido resolver mis problemas e inquietudes, muchas gracias a los Maracuchos por tan buena atención personalizada! 6⭐️
  • LG
    liza guerra
    Nov 5, 2025
    5.0
    Francisco helped me out greatly. Explained everything with detail and made sure I understood. Awesome service
  • IB
    Isora Bosch
    Nov 3, 2025
    5.0
    I had an excellent experience at Verizon today getting a new phone. Francisco was extremely patient and helpful guiding me through the process. In addition, he offered clear and comprehensive information about the different Verizon phones and services. I highly recommend this store if you need any assistance with your Verizon account or phones.

Frequently Asked Questions About Verizon

What brands does Verizon at 5900 Bergenline Ave carry?

They offer products from Verizon, Samsung, Google, Apple, Motorola, and LG.

What are the operating hours of Verizon in West New York, NJ?

The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM.