Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5900 Bergenline Ave. in West New York, NJ 07093
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
278 reviews
5 stars
236
4 stars
7
3 stars4
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness and professionalism, particularly highlighting employees like Francisco, Daiyana, and Jennifer.
Mixed Experiences
While some customers had excellent experiences, others reported rude service and unhelpful staff, particularly mentioning issues with specific employees.
Sales Practices
Several reviews criticized aggressive upselling tactics and unexpected fees, leading to dissatisfaction with the purchasing process.
Store Environment
Customers noted that the store could benefit from renovations and modernization to improve the overall shopping experience.
Long Wait Times
Multiple reviews mentioned long wait times for service, leading to frustration among customers.
- CPClara PerezNov 17, 20255.0Muy buen servicio y amabilidad de parte de los trabajadores especialmente a Francisco
- YSYo SoyNov 16, 20255.0Excelente servicio el que me ofreció Francisco y su equipo. Hoy domingo fui hacer un cambio de línea y él me ayudó con las mejores opciones y los mejores precios que se adaptaban a mi presupuesto! Salí muy feliz de la tienda con un nuevo celular y un IPad que yo estaba necesitando… 100/100
- AHAaron HernandezNov 8, 20255.0Muy complacido con la atención en russel cellular west new york! Ya más de un año que tengo atención en esa sucursal y siento que han podido resolver mis problemas e inquietudes, muchas gracias a los Maracuchos por tan buena atención personalizada! 6⭐️
- LGliza guerraNov 5, 20255.0Francisco helped me out greatly. Explained everything with detail and made sure I understood. Awesome service
- IBIsora BoschNov 3, 20255.0I had an excellent experience at Verizon today getting a new phone. Francisco was extremely patient and helpful guiding me through the process. In addition, he offered clear and comprehensive information about the different Verizon phones and services. I highly recommend this store if you need any assistance with your Verizon account or phones.
Frequently Asked Questions About Verizon
What brands does Verizon at 5900 Bergenline Ave carry?
They offer products from Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the operating hours of Verizon in West New York, NJ?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Verizon in West New York offer in-store pickup services?
Yes, they provide in-store pickup for products.
What payment methods are accepted at this Verizon store?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Verizon store in West New York wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Do I need an appointment to visit the Verizon store at 5900 Bergenline Ave?
No, appointments are not required for visiting the store.
What types of products does the Verizon store offer?
They offer wireless service, mobile phones, tablets, accessories, smartwatches, and prepaid plans.
Can I visit nearby shopping centers after my visit to Verizon at 5900 Bergenline Ave?
Yes, you can visit nearby places like Bergerline Shopping Center, Oxygen clothing store, and Foot Locker for more shopping.
Are there dining options near the Verizon store in West New York?
Yes, Charlie's Restaurant and La Pupusa Loca are nearby dining options offering American and Latin American cuisine.
What transit or travel services are available near Verizon at 5900 Bergenline Ave?
Nearby you can find J.Diaz Entertainment LLC for travel services and Metro by T-Mobile for additional mobile service options.