Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at West Long Branch for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
155 reviews
5 stars
107
4 stars
8
3 stars
7
2 stars
5
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and patience, particularly highlighting individuals like Dean, Cody, and Carol.
Mixed Experiences
While some reviews praised the service, others reported poor experiences, including long wait times and unhelpful staff.
Management
Several customers noted the positive impact of management, particularly mentioning the general manager Doug and manager Mike for their effective support.
Product Knowledge
Customers appreciated the staff's product knowledge, especially in helping with phone upgrades and plan options.
Inconsistency
There were reports of inconsistent service quality, with some customers experiencing excellent service while others faced significant issues.
- DLDave LevinDec 27, 20251.0Worst place on Earth
- JGJennifer GallagherNov 28, 20255.0Chris A was fantastic to work with. He was very patient and researched the best for our needs. Thank you!
- MHMichael-Ann HowleyNov 11, 20255.0Outstanding Service That Saved the Day!👌 Carol at the Verizon store in West Long Branch, NJ, was terrific—quick, smart, and knowledgeable. Her focus, and expertise, and her smile were super helpful on a not so great day when I was dealing with a broken phone. She thoroughly reviewed my plan, found multiple ways to save me money, and guided me smoothly through the frustrating process of replacing my broken phone. Later that day, I returned to activate an older phone temporarily while waiting for the new one. Five Verizon tech support reps over the phone over two days had already said it couldn’t be done and told me to wait five more days without service. That’s when the smart and handsome white linebacker dude (whose name I wish I had) stepped in. Strong, and determined, he tried five different approaches, refused to give up, and successfully set up my e-SIM card. I was able to install it at home after tweaking my broken screen -- it worked perfectly!! Cool Carol and this dedicated colleague didn’t just provide good service, it was GREAT service! “THE DUDE” , well he went above and beyond to help someone in a real bind. It’s the kind of effort that makes you proud of people who truly care about doing their job well. Great team, great experience. Thank you both!
- MSmarian sotoNov 8, 20251.0the representative was not attentive at all, foul mood and overall rude. I work in customer service and they are severely lacking. It’s not my first time at this location, I came back to see if my experience would be different and they would redeem themselves. They didn’t and if anything, it was worse. They also said we could go to the ocean location and when we called, before going, they told us it was commercial only so we would’ve driven there and wasted our time. Highly do not recommend going to this location. Additionally, I have been with verizon for nearly 9 years so I would expect better treatment to ANY customer but specifically a long term, valued one.
- SWScott WhittetOct 24, 20255.0Ordered a phone online. Received in the Mail. Something happened when trying to transfer things over. Christopher took his time and made sure everything was in order for me. His professionalism and patience helped ease the wait. Phone up and running. I will just buy my phone in this store next time. A+++
Frequently Asked Questions About Verizon
What are the Verizon store hours in West Long Branch, NJ?
The Verizon store in West Long Branch is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which 5G smartphones are available at the Verizon West Long Branch store?
The store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment before visiting the Verizon store in West Long Branch?
Yes, you can schedule an in-store appointment online for your convenience.
What delivery and pickup options does Verizon West Long Branch offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which mobile carriers are competitors of Verizon near West Long Branch?
Competitors include AT&T, T-Mobile, Spectrum, and Optimum.
What payment methods are accepted at Verizon West Long Branch?
They accept checks, debit cards, and mobile NFC payments, and do not require cash only.
Which languages are supported at the Verizon store?
The Verizon store supports English and Spanish languages.
Are there any mobile phone repair shops near Verizon West Long Branch?
Yes, uBreakiFix by Asurion and uBreakiFix - Phone and Computer Repair are nearby for mobile phone and computer repair services.
What nearby wellness and beauty services can I visit around Verizon West Long Branch?
Nearby wellness and beauty services include Nuage9 Aesthetics, Nails XP, Sport Clips Haircuts, and Hand and Stone Massage and Facial Spa.
Are there any popular shopping stores or entertainment options near the Verizon store?
Yes, customers can visit GNC Live Well, Sally Beauty, Dollar Tree, DICK'S Sporting Goods, and Chuck E. Cheese's amusement and pizza restaurant nearby.