VCA Rutherford Animal Hospital

Reviews

• HM

  H M

  Aug 16, 2025
  1.0
  ONLY CONCERNED WITH MAKING MONEY, NOT PETS. Took one of them here for tape worms. The vet gave a tablet for us to smash in the cats food and eat. After we explained the cat is very particular about his food and we tried that before for another medication and he refused to eat. She stated it only comes in pill form. After paying $43 for the medication, the cat refused to eat for over 24 hours cause he sensed there was something in his food. After looking online I find out it does come in liquid form, but VCA did not stock it and rather than give me a prescription to obtain it elsewhere, they were more concerned in selling me the useless tablet. Now I’m requesting they give prescription to chewy for liquid medication and they have me running in circles. NEVER AGAIN GOING BACK HERE. Your reply is ridiculous. After four phone calls you still gave every excuse possible why the prescription was still not given to a 3rd party. Funny how after all that you claiming not to find the visit. If you had shame you’d return my $43 that I’m considering a theft via deception.
• DD

  Dee

  Jun 10, 2025
  1.0
  If I could leave zero stars, I would. I brought my cat Sasha in because she was breathing heavily and I knew something was wrong. From the beginning, I was overwhelmed with fear, and instead of support or reassurance, I was met with care that was rushed, emotionally disconnected, and completely dismissive. Before any testing was even done, the vet told me it sounded like heart failure. That kind of statement, given without evidence, sent me into panic and left me thinking I might lose my cat that day. After they ran X-rays and bloodwork, the story shifted to “most likely asthma.” They prescribed prednisone and clavamox, said she seemed stable enough to go home, and told me we could revisit the idea of an inhaler after the doctor returned from vacation. That alone felt careless. If you believed she needed it, why would you hold off for a vacation? I followed the treatment plan, but by Saturday Sasha had stopped eating, drinking, and moving. I rushed her to an emergency vet, who stabilized her, gave her additional medication, and kept her in an oxygen chamber. On Sunday, she still wasn’t improving. By Monday morning, I called this office again, desperate for help. I was seen by a different doctor. She didn’t properly introduce herself, barely made eye contact, and showed no compassion. I was crying in the room trying to explain what had been going on, and she simply told me there was nothing more they could do. She gave me a referral and dismissed me completely. No real explanation, no effort, no urgency, no emotional support. Later that same day, I brought Sasha to Eclipse in Whippany, the facility they referred me to. I want to be clear that the only good thing this vet did in this entire experience was give me that referral. Eclipse took Sasha in as a critical patient immediately. Within minutes, they reviewed the exact same records this office had and explained everything clearly and compassionately. They told me Sasha had severe, irreversible lung scarring from chronic asthma. They helped me understand that no treatment would fix it, and that euthanasia would be the kindest and most humane option. I was finally told the truth, with care and empathy, and given the space to make that heartbreaking decision without being rushed. Eclipse gave Sasha the peaceful, loving sendoff she deserved. They made her last moments warm, quiet, and full of dignity. I will never forget the way they honored her life. But I will also never forget how this practice failed us. Sasha spent her final days struggling, and I spent them confused and scared because I was never given the guidance or support I needed. Your team had multiple chances to act with care and urgency, and you didn’t. You pushed me off, you showed no empathy, and you left me to figure it all out on my own. You failed her. And you failed me. I will never return, and I would never recommend your practice to anyone.
• DB

  Deb Brou

  Jun 9, 2025
  5.0
  We have been coming to Rutherford Animal Hospital for almost 12 years. They have always taken amazing care of my little fur babies for routine exams and emergencies alike. They even check in next day to ensure that they are ok after emergent visits and with 3, we have a lot of these! 2 years ago, Dr. Sing identified a murmur in my then 10 year old pup. She got her in for all of the necessary tests almost immediately which gave us a speedy diagnosis and allowed us to start meds right away. Because of early detection and proactive care, my Zoey (who based on statistics should be in full blown CHF at this point) is thriving! The staff is always patient and pleasant and we will never go anywhere else!!!
• GT

  Gina Timochko

  Nov 16, 2022
  1.0
  ZERO stars, but you have to choose one. The vets and staff here lie and twist stories. The vet stated on a recorded message my mother in law should have put her dog down or highly sedated her years ago when the dog bit someone 11-25-2017. My mother in law refused at that time, and since the dog has become more aggressive even with my mother in law. Now my mother in law is in a home, and we have asked the vet for assistance and they refused stating we lied about a dog bite. Dog bites are LEGALLY documented by the local board of health and investigated. All of this can easily be legally found! How dare they say a family in complete dire straights with a documented aggressive dog by the vet herself lie! HORRIBLE staff! They also made us wait over a week before they decided they were not going to help us and then made up lies about why they would not help us. VETS make doing the RIGHT thing for society IMPOSSIBLE!!!!

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