Verizon

4.6
330 reviews
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Business Details

500 Route 23, Pompton Plains, NJ
07444, United States
(862) 225-9595
https://shop.wirelesszone.com/nj/pompton-plains/500-route-23
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Pompton Plains, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 500 Route 23.

Location

Verizon
500 Route 23, Pompton Plains, NJ
07444, United States

Hours

Reviews

4.6
322 reviews
5 stars
285
4 stars
3
3 stars
3
2 stars
6
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Yesenia, Hector, and Brett, highlighting their patience and knowledge.

Mixed Experiences

While some customers had excellent experiences, others reported rude behavior and poor service from certain employees, leading to frustration.

Fees and Charges

Several reviews mentioned unexpected fees, particularly related to data transfer and service plans, causing dissatisfaction among customers.

Store Environment

The store was described as well-organized and welcoming, although some customers noted issues with staff availability and responsiveness.

Product Knowledge

Staff members were frequently commended for their product knowledge, helping customers make informed decisions about upgrades and services.
  • BM
    Betti & Vincent Milano
    Nov 1, 2025
    5.0
    Jon was extremely helpful even though he was SO busy. He was patient with our questions and explained everything well
  • KB
    Kathy Botbyl
    Oct 3, 2025
    5.0
    Yesenia was the best! The patience of a Saint. Treated me like I was her Mother!
  • DB
    David Braun
    Sep 30, 2025
    5.0
    Excellent salesmanship and technical know-how from my helpful sales associate, Yesenia. My upgrade to a new phone was quick, seamless and less expensive than I thought it would be.
  • JP
    Jewell Pickens
    Sep 2, 2025
    5.0
    Yesenia Sosa, Thank you for your excellent service and being very knowledgeable of your product and customer needs.
  • EK
    Elia Kazan
    Aug 9, 2025
    3.0
    If buying a new phone, don’t pay them the $50 fee to transfer your data. You can easily do that on your own by saving a backup. Go to Settings > [your name] > iCloud > iCloud Backup.
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Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in Pompton Plains offer?

Verizon Wireless Zone in Pompton Plains offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They also provide Verizon Wireless plans, device activation, upgrades, and device financing.

What are the operating hours of Verizon Wireless Zone at 500 Route 23?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.